Strictly Necessary Cookies

When we say strictly necessary, we mean it. These helpful little cookies make sure our website works properly, and only ever run for the duration of your visit. Without them, all sorts of important stuff like searching for train times, saving purchases to your shopping basket and using a secure login just couldn't happen. That's why these Cookies are set as part of the terms and conditions of using our website.

More cool Cookie stuff

1. They remember the information you've already entered, on order forms for example, as you move between different pages.
2. They allow us to set up secure areas on the website.
3. They know whether or not you've closed the Cookie notification.

Strictly Necessary Cookies used on our website:

Performance Cookies

Like many other websites, we collect information about how people are using our site with the help of Cookies. That way, we can improve our website to help give visitors the things they're looking for. We can discover which sites they're coming from and which of our adverts they like best. And we can see when they've booked through our cashback partner sites - so we can reward them whenever they do so.

Using this anonymous information gives us a real insight into how we're doing and what we need to do to make our online service better than ever. These Cookies are set as part of the terms and conditions of using our website.

More cool Cookie stuff

1. They help us to improve and enhance our website.
2. They can tell us which adverts are working best for us, and where.
3. They can tell us which affiliate and partner sites have led to a sale, so we can reward both them and our customers appropriately.
4. They help us pick up any errors that may have happened, so we can stop them from happening again.
5. They help us test designs for our website, and keep a consistent user-friendly look.

Performance Cookies cookies used on our website:

Functionality Cookies

These Cookies help us to make our content as tailored to you as possible. They do this by allowing the website to remember any information you've entered, like your username or your home station for instance. What's great about that is we can show you all the ticket prices, deals and offers you'll be most interested in - not something you won't be.

If you like to get personalised content and preferences before you log on to the website, keep these Cookies switched on. Otherwise, you'll only get personalised content after you log on to site.

More cool Cookie stuff

1. They allow us to bring you relevant journey price panels based on your home station or recent journey searches
2. They save you time by remembering your previous settings, like favourite journeys and any preferences you may have.
3. They remember your previous choices, for example, not wanting to be asked to fill in a questionnaire. Functionality Cookies mean you won't waste time being asked again.

Functionality Cookies used on our website:

Advertising Cookies

These Cookies allow us to show you adverts that relate to you and your interests, based on searches and preferences you've entered in the past. They can test the effectiveness of the ads you see - and also make sure you don't see an ad too much (we know this can be a bit annoying).

It's totally up to you if these cookies are used or not, but just so you know, turning them off will mean we can't offer you the complete service we'd like to.

More cool Cookie stuff

1. Advertising Cookies link to social networks like Facebook, who can show adverts relevant to you on other websites.
2. They can let advertisers know about your visits, allowing them to show you the kind of adverts you'd be most interested in.

We put Advertising Cookies into two categories:

1. Personalised Virgin Trains adverts.
   We don't currently run any, but coming up we may use previous search information to show you personalised ads on other websites, so we can bring you the best deals.
2. Personalised adverts from other companies.
   We don't run these right now, but in the future we may use search information to show you adverts from other companies that may be relevant to you.
   Also, social networks may collect info if you 'Like' or 'Tweet' something on our site, so they can show you adverts from other companies that may be relevant to you. You'll need to control these Cookies in the settings provided on these social media networks.

Advertising Cookies used on our website: