At Virgin Trains, our aim is to ensure that your journeys with us exceed expectations. If there is anything we can do to improve our service, we want to hear from you.

To help you find information on this website, or to find relevant contact details, please see the below list:

To provide feedback relating to your experience with Virgin Trains, your experience with this website, or to nominate a staff member for a Feel Good Award, please visit our Customer Relations page.

If you are having difficulty locating some information on this website or booking tickets online, try our Frequently Asked Questions section for help relating to your query.

To purchase train tickets across all of the UK quickly and easily, book online here. Don’t forget that you can also make seat reservations, buy airport travel connections to Heathrow and Luton and save your favourite journey details on this website.

Alternatively, you can make a booking by calling Virgin Trains
on 08457 222 333.

Save time queuing at stations – simply buy your tickets online and then collect them at the FastTicket machine at any Virgin-operated station. It’s so convenient - tickets are ready for collection just two hours after ordering! For further information on FastTicket collection and for a list of stations with machines, please click here.

Virgin Trains recommend you check for planned engineering works or possible disruptions to your planned journey before travelling. Engineering works and other planned disruptions can be found on our Engineering Works page. It is also advisable to check our Latest News page.

If you are planning to book a trip for ten or more people, did you know that you could save up to 70% on the cost of your journey? Call the Group Travel team on 0870 010 4490 to book and click here for more details.

The Virgin Trains ExpressCoach service offers a great way to get from train to plane. So, if you’re looking for a fast and stress-free way to get to London Heathrow or London Luton, click here for more information.

If you want to enquire about train times please visit the National Rail enquiries web site or telephone 08457 48 49 50 for assistance with your journey planning.

Virgin Trains welcomes people with specific needs or who require additional assistance when travelling by train. For further advice and to pre-book assistance, please call the Virgin Trains JourneyCare reservation service
on 08457 44 33 66 (08457 44 33 67 for text phone users). Or visit our JourneyCare page for further information.

If you are a journalist or student and would like further information on Virgin Trains, please visit the Virgin Trains Media Rooms for regularly updated press releases and corporate material.

If you’re a frequent Virgin Trains First Class traveller, why not join our exclusive club – Traveller - and enjoy a range of special privileges? For full information on the Traveller programme, please click here. For Traveller Membership Services, please call 0870 043 3991.

Our man has been trawling the Virgin Trains network, meeting locals and experiencing all the weird and wonderful stuff that makes Britain Great. So, if you’re looking for inspiration, don’t follow the crowds. Check out his monthly City Guide and get yourself in the know.