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To make it easier for you to claim, or to make a comment or complaint about any aspect of our service, forms will be readily available at stations where our tickets are sold and from our onboard Customer Service team. Posters will also be displayed at stations and on trains telling you what to do and where to write. We will reply within ten working days, and respond in full within one month. We welcome comments or complaints on any aspect of our service. Please contact:
Customer Relations Manager Virgin Trains
Meridian
85 Smallbrook Queensway
Birmingham B5 4HA
Telephone: 0870 789 1234
(national call rates apply)
Fax: 0121 654 7500
Textphone: 0121 654 7528
E-mail:customer.relations@virgintrains.co.uk
Telephones are manned between 0830 and 2015 Mondays - Fridays and between 0900 and 1600 on Saturdays. In the event that you write to us, and the claim is actually against another Operator, we will ensure that your letter is sent on to the appropriate party, and advise you of this.
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