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National Rail Conditions of Carriage
The Charter sets out our commitment to you and to raising our standards. It does not create any new legal relationship with you as a result of what we say we will do, nor does it adversely affect your legal rights. These are set out in the National Rail Conditions of Carriage which can be obtained at all staffed stations.
Published by CrossCountry Trains Limited and West Coast Trains Limited, subsidiaries of the Virgin Rail Group Limited. Registered in England No.'s 3007937 and 3007940 respectively. Registered Office: 120 Campden Hill Road, London W8 7AR.
June 2003. Details correct at time of going to press.
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