|
|
3.1 Planning Your Journey
We will give you impartial information on journey planning and ticket prices through our own outlets and National Rail Enquiries08457 48 49 50. Calls to National Rail Enquiries are charged at local rates and maybe monitored. Information on National Rail products, timetables and up to the minute train running information is also available through the National Rail website nationalrail.co.uk
Free Virgin Trains extracts from the timetable and timetable cards will also be made available at all major stations used by Virgin Trains. Information about changes to the timetable can be obtained from our stations or National Rail Enquiries (08457 48 49 50)and through teletext services.
3.2 Buying Your Ticket
Tickets for Virgin Trains journeys can be bought at stations, by calling Virgin Trains on 08457 222 333, on line at virgin.com/trains,and from rail appointed travel agents. We want tickets to be easy to buy and will sell impartially at our own outlets.
3.3 Reservations
No charge will be made for seat reservations on any of our trains. If, for any reason, we cannot honour your seat reservation, we will try to find you another seat on the train. If this is not possible and you have to stand for more than fifteen minutes of the journey, we will give you National Rail vouchers to the value of 5%or more of the price paid for that journey which you can use when you make a future train journey.
3.4 Timetables
The current Virgin Trains timetable will be available at all major stations used by our trains. In severe weather, railways often continue to operate when roads and airports are closed. However, speeds may be reduced, delays can build up and schedules may be disrupted. To minimise the disruption we have emergency timetables and will use them on the basis of weather forecasts or local conditions. We will tell you as much in advance as we can before these emergency timetables come into operation through teletext and National Railway Enquiries. We will try to ensure that other operators of staffed stations at which our trains call keep you informed by using notice board displays, or, where available, the public address system and television monitors.
3.5 Engineering Work
Essential engineering work may mean alterations to services. There is a planned programme of investment for the West Coast Main Line which will lead to some changes in the timetable. We will try to give at least 28 days advance notice of any planned alterations to our services, and as much notice as possible of any emergency engineering work.
3.6 Onboard Catering
We are committed to providing a drink and snack service on most of our trains. If, for any reason, we are unable to do so we will endeavour to warn you before you join the train if you board at a staffed station.
|
|
|
