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Accessibility Statement

At Virgin Trains, we've made every effort to provide a website that's accessible to the widest possible audience, and have implemented a number of features to make this website easy to use, especially for those with disabilities.

While we've pulled out all the stops to stick to the accepted guidelines and standards for accessibility and usability, it's not always possible to do so in every single area of the website. Several areas of this site also contain third party content, widgets or applications.

We are actively working to increase the accessibility and usability of our website, so if you have a disability and you encounter any difficulties, please don't hesitate to contact us so that we can address the issue as soon as possible. It's important to us.

  1. Standards compliance and validation
  2. Navigation and navigation aids
  3. Help with finding content
  4. Access keys
  5. JavaScript
  6. Images
  7. Layout
  8. Colour
  9. PDF files
  10. Moving images and text
  1. Standards compliance and validation

    We've done our utmost to make this website adhere to priority 1 and 2 guidelines of the W3 Web Content Accessibility Guidelines.

    All pages use structured semantic mark-up where possible and use Cascading Style Sheets (CSS2) for presentation.

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  2. Navigation and navigation aids

    Skip navigation has been added at the top and bottom of each page. A 'skip to content' and 'back to top' link will become visible when styles are disabled, or when the site is viewed in a text-only browser.

    Primary site navigation is located at the top of each page.

    Secondary navigation has been nested within the primary navigation. This navigation is not site-wide and varies from page to page.

    Navigation menus are marked up as lists in HTML and styled with CSS.

    Many links have title attributes, which describe the link in greater detail. Title attributes have not been used where the link itself contains descriptive text.

    Links have been written so as to make sense out of context.

    Where possible, we've avoided using links that open a new browser window. Where we have used such links, we've stated so either in the text or the title attribute of the link.

    Forms have been given summaries, elements grouped by similar type within fieldsets, labels that are explicitly associated with their controls and a logical tab order through links, form controls, and objects.

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  3. Help with finding content

    To make things even easier, we've provided a Help link at the top and bottom of every page. Our Help section exists to help you find answers to frequently asked questions.

    Our footer navigation contains links to our About Us, Sitemap and Feedback pages, as well as links to our policies, including our Terms and Conditions, and this accessibility statement.

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  4. Access keys

    We've decided not to use access keys, as they will often conflict with keyboard commands already in use by some browsers or assistive technologies. Access keys can also take precedence over existing browser keyboard shortcuts, which can compromise important browser functionality.

    Users who might benefit from access keys often already use keyboard shortcuts in conjunction with assistive technologies, and therefore may find additional, site-specific access keys unhelpful.

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  5. JavaScript

    To enhance user experience, this site utilises a small amount of JavaScript. If you have disabled JavaScript, or your browser software does not fully support it, we have done our best to ensure the site remains operable.

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  6. Images

    Functional images have descriptive ALT tags.

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  7. Layout

    This site uses Cascading Style Sheets for visual layout, validated using the World Wide Web Consortium's (W3C's) validation service. The style sheets have been written to display pages correctly in the most commonly-used browsers: Internet Explorer 6, 7, 8, Firefox (PC/Mac/Linux), Safari (PC/Mac), Opera (PC/Mac/Linux), Chrome, Lynx. If you notice anything that we haven't, please let us know.

    The site has been designed and developed with a flexible layout to allow for text resizing. Text can be resized to in excess of the 200% threshold suggested by the WCAG guidelines without loss of content or functionality and without significant disruption of the page layout.

    You can use your browser to resize text by following these instructions:

    • PC / Internet Explorer 6: From the top menu bar, select View and point to Text size
    • PC / Internet Explorer 7: From the menu bar underneath the search field, select Page and point to Text size
    • PC / other browsers: Hold down the CTRL key and press + to increase text size. Decrease text size by holding down the CTRL key and press -
    • Mac / all browsers: Hold down the Command key and press + to increase text size. Decrease text size by holding down the Command key and press -

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  8. Colour

    Foreground and background colours on this site have been selected to provide a proper level of contrast for ease of reading.

    Throughout the site, colour is never used as a sole means to convey information.

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  9. PDF files

    We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs, they are accompanied by a link to the Adobe website, where free Adobe Reader software is available to download. This software now includes screen-reading functionality.

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  10. Moving images and text

    Animation has been kept to a minimum, and is generally illustrative of content already on the site. Where we have used Flash, we will also provide a more accessible alternative for when Flash isn't installed or has been disabled.

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