Contact Virgin Trains
Contact us
Buy Tickets
08457 222 333
Naturally, you can book tickets online but if you would rather do it over the phone then just give us a call.
Book group travel
08700 104 490
Save up to 70% on your journey when travelling as a group of 10 or more.
Assisted travel
08457 443 366
for text phone users: 08457 443 367
Need special assistance when you travel? Then please call the Virgin Trains JourneyCare reservation service at least 24 hours in advance.
Bike reservations
08457 222 333
You can make a bike reservation when you buy your ticket or if you have previously purchased a ticket.
Lost property
08450 008 000
If you've lost something on one of our trains then call this number. If you've lost something at a station then you'll need to call that station. View Virgin stations.
Traveller loyalty programme
08700 433 991
If you're a frequent Virgin Trains First Class traveller, then we'd love to welcome you to our exclusive Traveller Club. Find out more information on Traveller.
Customer relations team
Can't view the feedback form?
Download a free PDF reader.
08450 008 000
or write to Customer Relations at:
Customer RelationsVirgin Trains
FREEPOST BM 6613
PO BOX 713
Birmingham
B5 4HH
Telephone: 08450 008 000
Text phone: 01216 547 528
Opening Times
- Monday to Friday:
- 08:30 - 18:00
- Saturday:
- 09:00 - 16:00
- Sunday:
- Closed
Your feedback
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