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Contact Virgin Trains

Contact us

Buy Tickets

08719 774 222

Naturally, you can book tickets online but if you would rather do it over the phone then just give us a call.

Calls cost 10ppm from a BT landline. Other operators' charges may vary.

Book group travel

08445 565 622

Save up to 70% on your journey when travelling as a group of 10 or more.

Calls cost 5ppm from a BT landline. Other operators' charges may vary.

Train Chartering

08450 010 102

Our new 'Train Chartering' service allows you to charter a private carriage or even a whole train, just for your group. We even provide catering and onward travel.

Calls cost 2ppm (day) and 0.5ppm (evening ) from a BT landline.
Other operators' charges may vary.

Assisted travel

08457 443 366

for text phone users: 08457 443 367

Need special assistance when you travel? Then please call the Virgin Trains JourneyCare reservation service at least 24 hours in advance.

Calls cost 2ppm (day) and 0.5ppm (evening) from a BT landline.
Other operators' charges may vary.

Bike reservations

08719 774 222

You can make a bike reservation when you buy your ticket or if you have previously purchased a ticket.

Calls cost 10ppm from a BT landline. Other operators' charges may vary.

Lost property

08450 008 000

If you've lost something on one of our trains then call this number. If you've lost something at a station then you'll need to call that station.
View Virgin stations.

Calls cost 2ppm (day) and 0.5ppm (evening) from a BT landline.
Other operators' charges may vary.

Traveller loyalty programme

08700 433 991

If you're a frequent Virgin Trains First Class traveller, then we'd love to welcome you to our exclusive Traveller Club. Find out more information on Traveller.

Calls cost 2ppm (day) and 0.5ppm (evening) from a BT landline.
Other operators' charges may vary.

Customer relations team

Download feedback form

Can't view the feedback form?
Download a free PDF reader.

08450 008 000

or write to Customer Relations at:

Customer Relations
Virgin Trains
FREEPOST BM 6613
PO BOX 713
Birmingham
B5 4HH

Telephone: 08450 008 000
Text phone: 01216 547 528

Calls cost 2ppm (day) and 0.5ppm (evening) from a BT landline.
Other operators' charges may vary.

Opening Times

Monday to Friday:
08:30 - 18:15
Saturday:
09:00 - 16:00
Sunday:
Closed

Your feedback

We're only ever as good as your feedback tells us. Please let us know your thoughts about your experience with Virgin Trains. You'll find us to be good listeners. The same goes for this website.

So, whether it's fallen short or (hopefully) exceeded your expectations, we'd really like to know. Either complete the form below or if you prefer download a feedback form and post it to us. And please feel free to nominate an individual or team for our Feel Good Awards. It means a lot.

If you have a question for us the quickest way to find an answer may be our Help section. It provides answers to the most frequently asked questions.

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