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Contact Virgin Trains

Contact us

Buy Tickets

08457 222 333

Naturally, you can book tickets online but if you would rather do it over the phone then just give us a call.

Book group travel

08700 104 490

Save up to 70% on your journey when travelling as a group of 10 or more.

Assisted travel

08457 443 366

for text phone users: 08457 443 367

Need special assistance when you travel? Then please call the Virgin Trains JourneyCare reservation service at least 24 hours in advance.

Bike reservations

08457 222 333

You can make a bike reservation when you buy your ticket or if you have previously purchased a ticket.

Lost property

08450 008 000

If you've lost something on one of our trains then call this number. If you've lost something at a station then you'll need to call that station. View Virgin stations.

Traveller loyalty programme

08700 433 991

If you're a frequent Virgin Trains First Class traveller, then we'd love to welcome you to our exclusive Traveller Club. Find out more information on Traveller.

Customer relations team

Download feedback form

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Download a free PDF reader.

08450 008 000

or write to Customer Relations at:

Customer Relations
Virgin Trains
FREEPOST BM 6613
PO BOX 713
Birmingham
B5 4HH

Telephone: 08450 008 000
Text phone: 01216 547 528

Opening Times

Monday to Friday:
08:30 - 18:00
Saturday:
09:00 - 16:00
Sunday:
Closed

Your feedback

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So, whether it's fallen short or (hopefully) exceeded your expectations, we'd really like to know. And please feel free to nominate an individual or team for our Feel Good Awards via the feedback form. It means a lot.

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