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Our routes from Birmingham New Street
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Birmingham New Street
station information
Managed by Network Rail
New StreetBirmingham
West Midlands
B2 4QA
Live departure/arrivals for this station
TrainTracker
Live updates provided by text
Call 08712 004 950 or
Text dep BHM to 84950
Ticket office, self-service machines and penalty fares
- Ticket office
On the main concourse next to WH Smiths
Opening Hours
- Saturday: 05:15 - 23:00
- Sunday: 07:00 - 23:00
- Pre-purchase collection
- Yes
- Ticket machine
- Yes
- Get Oyster card here
- No
- Top up Oyster pay as you go here
- No
- Use Oyster pay as you go here
- No
- Smartcard issued
- No
- Smartcard topup
- No
- Smartcard validator
- No
- Always show oyster card fields
- No
Station improvement works
On Sunday 28 April 2013, Network Rail reach the half way point of the project when the concourse and existing entrances you use today will close and three new entrances will open into the first half of your new station. You will need to allow a little extra time to get to the station and familiarise yourself with the new entrances. For further information please visit www.newstreetnewstart.co.uk
Staff services
- Staffing level
- Full Time
- Closed circuit television
- Overall: Yes
Information services
- C i s
- DepartureScreens
- Announcements
- ArrivalScreens
Accessibility
- No
- Customer help points
Available at Customer Reception and station floorwalkers
- Staff help available
Opening Hours
- Monday - Sunday: 07:30 - 23:59
- Induction loop
- Yes
- No
- Accessible ticket machines
Staff available to assist where required.
- Yes
- Accessible booking office counter
Floorwalkers are available to assist all customers
- Yes
- Ramp for train access
- No
- Accessible taxis
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit traintaxi.
- No
- Accessible public telephones
Located opposite Network Rail recpetion on the main concourse
- No
- Accessible WC
- Step free access
Suitable for disabled passengers. Lift access to all platforms.
- Yes
- Impaired mobility set down
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000
- Yes
- Wheelchairs available
Transport links
- Cycle storage availability
- Yes
- Cycle storage spaces
- 46
- Cycle storage sheltered
- yes
- Cycle storage cctv
- Yes
- Cycle storage location
Between Stephenson Street and the Moor Street Link Bridge
- Cycle storage note
- Note:
If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-
http://www.arrivatrainswales.co.uk
http://www.crosscountrytrains.co.uk
- Cycle storage type
- Stands
- Car park
- Tel: 0845 077 4224
Opening Hours
- Monday - Friday: 24 Hours
- Saturday: 24 Hours
- Sunday: 24 Hours
Short Stay Car Park
- Operator: APCOA Parking (UK) Limited
- Spaces: 40
Charges
- Off-peak - N/A
- Per hour - N/A
- Daily - N/A
- Weekly - N/A
- Monthly - N/A
- Three monthly - N/A
- Six monthly - N/A
- Annual - N/A
- Yes
- Taxi rank
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
For more information visit traintaxi.
- Yes
- Bus services
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance or visit Centro,
0121 214 7214.
- Yes
- Metro services
For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk
- Yes
- Airport
Regular train service to Birmingham International. 10 - 15 minute journey
Lost property and general services information
- Customer service
Luggage received from terminated trains at Birmingham New Street only
- Yes
- Left luggage
- Tel: 0121 632 6884
- Lost property
- Tel: 0121 632 6884
Opening Hours
- Monday - Friday: 07:00 - 23:00
- Saturday: 07:00 - 23:00
- Sunday: 08:00 - 22:00
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