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Our routes & stations

Virgin Trains travels to destinations across Great Britain along the West Coast Mainline.

If you're looking for one of our stations, just select one from the dropdown menu below to see a host of useful info – including station accessibility, facilities transport links and more.

Looking for stations on the East Coast Mainline? Head over to our sister company’s site,
Virgin Trains East Coast

Our routes from Birmingham New Street

For a more interactive map please download the latest Flash Player.

Fare zones map for Virgin Atlantic staff

Route Index

Route A

Station Route
London Euston A
Watford Junction A
Milton Keynes Central A
Coventry A
Birmingham International A
Birmingham New Street A
Sandwell & Dudley A
Wolverhampton A
Stafford A
Crewe A
Warrington Bank Quay A
Wigan North Western A
Preston A
Lancaster A
Oxenholme Lake District A
Penrith North Lakes A
Carlisle A
Lockerbie A
Motherwell A
Glasgow Central A
Haymarket A
Edinburgh A

Route B

Station Route
London Euston B
Watford Junction B
Milton Keynes Central B
Northhampton B
Rugby B
Coventry B
Birmingham International B
Birmingham New Street B
Sandwell & Dudley B
Wolverhampton B
Telford Central B
Wellington B
Shrewsbury B

Route C

Station Route
London Euston C
Milton Keynes Central C
Rugby C
Nuneaton C
Stafford C
Crewe C
Chester C
Flint C
Wrexham General C
Prestatyn C
Rhyl C
Colwyn Bay C
Llandudno Junction C
Bangor C
Holyhead C
Wolverhampton C
Birmingham New Street C

Route D

Station Route
London Euston D
Watford Junction D
Milton Keynes Central D
Rugby D
Nuneaton D
Tamworth D
Lichfield Trent Valley D
Stafford D
Crewe D
Runcorn D
Liverpool Lime Street D

Route E

Station Route
London Euston E
Watford Junction E
Milton Keynes Central E
Rugby E
Nuneaton E
Tamworth E
Lichfield Trent Valley E
Stafford E
Crewe E
Wimslow E
Stoke-on-Trent E
Macclesfield E
Stockport E
Manchester Piccadilly E

Route F

Station Route
London Euston F
Watford Junction F
Milton Keynes Central F
Rugby F
Tamworth F
Lichfield Trent Valley F
Stafford F
Crewe F
Warrington Bank Quay F
Wigan North Western F
Preston F
Lancaster F
Kirkham & Wesham F
Poulton-le-Fylde F
Blackpool North F
Oxenholme Lake District F
Penrith North Lakes F
Carlisle F
Lockerbie F
Motherwell F
Glasgow Central F

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Birmingham New Street
station information

Managed by Network Rail

New Street
West Midlands
B2 4QA

View live departure/arrivals for this station


Register for journey alerts to get real-time updates sent directly to your mobile or email about disruptions to your journey.

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Live updates provided by text
Call 08712 004 950 or
Text dep BHM to 84950

Attractions in Birmingham

Ticket office, self-service machines and penalty fares

Ticket office

On the main concourse next to WH Smiths

Opening Hours

  • Monday: 05:15 - 23:00
  • Tuesday: 05:15 - 23:00
  • Wednesday: 05:15 - 23:00
  • Thursday: 05:15 - 23:00
  • Friday: 05:15 - 23:00
  • Saturday: 05:15 - 23:00
  • Sunday: 07:00 - 23:00
Pre-purchase collection
Ticket machine
Get Oyster card here
Use Oyster pay as you go here
Smartcard issued
Smartcard validator
Always show oyster card fields

Station improvement works

Birmingham New Street station is being transformed. New shops, a new concourse and improved links to and through the station promise a stunning environment for the 140,000+ customers who use the station every day. The first half of the project finished on 28 April 2013 and the second half of the project completes in September 2015. Until then please allow a little extra time to get to the station and familiarise yourself with the new entrances and train access points. For more information, visit:

Staff services

Staffing level
Full Time
Closed circuit television
Overall: Yes

Information services

C i s



JourneyCare available at the station

Customer help points

Available at Customer Reception and station floorwalkers

Staff help available

Journey Care assistance is available prior to travel via the relevant Train Operator:

  • Arriva Trains Wales- 0845 300 3005, textphone 0845 605 0600, Monday to Sunday 8:00 - 20:00
  • Cross Country- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 8:00 - 20:00
  • First Great Western- 0800 197 1329, textphone 0800 294 9209, Monday to Friday 7:00 - 22:00, Saturday and Sunday 8:00 to 19:00
  • Midlands Trains / London Midland- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 8:00 - 22:00
  • Virgin Trains- 08000 158 123, textphone 08000 158 124, Monday to Sunday 8:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.




Opening Hours

  • Monday - Sunday: 07:30 - 23:59
Induction loop
Accessible ticket machines

Staff available to assist where required.

Accessible booking office counter

Floorwalkers are available to assist all customers

Ramp for train access
Accessible taxis

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

Accessible public telephones

Located opposite Network Rail recpetion on the main concourse

Accessible WC
Step free access

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Impaired mobility set down

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000

Wheelchairs available

Transport links

Cycle storage availability
Cycle storage spaces
Cycle storage sheltered
Cycle storage cctv
Cycle storage note

If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-

Cycle storage type
Car park
Tel: 0345 077 4224

Opening Hours

  • Monday - Friday: 24 Hours
  • Saturday: 24 Hours
  • Sunday: 24 Hours

Short Stay Car Park

Operator: APCOA Parking (UK) Limited
Spaces: 40


  • Off-peak - N/A
  • Per hour - N/A
  • Daily - N/A
  • Weekly - N/A
  • Monthly - N/A
  • Three monthly - N/A
  • Six monthly - N/A
  • Annual - N/A
Taxi rank

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.

Bus services

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

For information go to the local travel information office by the Stephenson Street entrance or visit Centro

0121 214 7214.

Metro services

For details of the Midland Metro (tram network) visit:



Regular train service to Birmingham International. 10 - 15 minute journey

Lost property and general services information

Customer service

Luggage received from terminated trains at Birmingham New Street only

Left luggage
Tel: 0121 632 6884
Lost property
Tel: 0121 632 6884

Opening Hours

  • Monday - Friday: 07:00 - 23:00
  • Saturday: 07:00 - 23:00
  • Sunday: 08:00 - 22:00
2FOR1 entry at Great British attractions

Take a friend for free to over 100 restaurants, theatres, exhibitions and more, when you travel there with Virgin Trains.

Browse attractions and print your voucher

Speeding points

Book at or via our app, and you could start collecting Nectar points.

Find out more

Nectar points
Assisted travel & bikes

Whether it's arranging JourneyCare or booking onboard bike storage we're here to help everyone enjoy their journey with us.

More on assisted travel & bikes

Dublin by Virgin Trains and ferries

Rail and sail your way there from as little as £38.00 one way.

Train & ferry to Dublin

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