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Our routes & stations

Virgin Trains travels to destinations up and down the country. Just select a station from the dropdown menu to see its details.

Our routes from Birmingham New Street

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Fare zones map for Virgin Atlantic staff

Route Index

Route A

Station Route
London Euston A
Watford Junction A
Milton Keynes Central A
Northampton A
Rugby A
Coventry A
Birmingham International A
Birmingham New Street A
Sandwell & Dudley A
Wolverhampton A

Route B

Station Route
London Euston B
Watford Junction B
Milton Keynes Central B
Rugby B
Nuneaton B
Tamworth B
Lichfield Trent Valley B
Stafford or Stoke-on-Trent B
Crewe or Macclesfield B
Wilmslow B
Stockport B
Manchester Piccadilly B

Route C

Station Route
London Euston C
Watford Junction C
Milton Keynes Central C
Rugby C
Nuneaton C
Tamworth C
Lichfield Trent Valley C
Stafford C
Crewe C
Runcorn C
Liverpool Lime Street C

Route D

Station Route
London Euston D
Milton Keynes Central D
Northampton D
Rugby D
Stafford D
Crewe or Wolverhampton D
Chester or Birmingham New Street D
Flint or Wrexham General D
Prestatyn D
Rhyl D
Colwyn Bay D
Llandudno Junction D
Bangor D
Holyhead D

Route E

Station Route
London Euston E
Watford Junction E
Milton Keynes Central E
Rugby E
Tamworth E
Lichfield Trent Valley E
Crewe E
Warrington Bank Quay E
Wigan North Western E
Preston E
Lancaster E
Oxenholme Lake District E
Penrith North Lakes E
Carlisle E
Lockerbie E
Motherwell E
Glasgow Central E

Route F

Station Route
Birmingham New Street F
WWolverhampton F
Stafford F
Crewe F
Warrington Bank Quay F
Wigan North Western F
Preston F
Lancaster F
Oxenholme Lake District F
Penrith North Lakes F
Carlisle F
Motherwell or Haymarket F
Glasgow Central or Edinburgh F

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Birmingham New Street
station information

Managed by Network Rail

New Street
Birmingham
West Midlands
B2 4QA

View live departure/arrivals for this station

JourneyCheck

Register for journey alerts to get real-time updates sent directly to your mobile or email about disruptions to your journey.

Create an alert

TrainTracker

Live updates provided by text
Call 08712 004 950 or
Text dep BHM to 84950

Attractions in Birmingham

Ticket office, self-service machines and penalty fares

Ticket office

On the main concourse next to WH Smiths

Opening Hours

  • Saturday: 05:15 - 23:00
  • Sunday: 07:00 - 23:00
Pre-purchase collection
Yes
Ticket machine
Yes
Get Oyster card here
No
Use Oyster pay as you go here
No
Smartcard issued
No
Smartcard validator
No
Always show oyster card fields
No

Station improvement works

On Sunday 28 April 2013, Network Rail reach the half way point of the project when the concourse and existing entrances you use today will close and three new entrances will open into the first half of your new station. You will need to allow a little extra time to get to the station and familiarise yourself with the new entrances. For further information please visit www.newstreetnewstart.co.uk

Staff services

Staffing level
Full Time
Closed circuit television
Overall: Yes

Information services

C i s
DepartureScreens
Announcements
ArrivalScreens

Accessibility

Helpline

JourneyCare available at the station

No
Customer help points

Available at Customer Reception and station floorwalkers

Staff help available

Journey Care assistance is available prior to travel via the relevant Train Operator:

  • Arriva Trains Wales- 0845 300 3005, textphone 0845 605 0600, Monday to Sunday 8:00 - 20:00
  • Cross Country- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 8:00 - 20:00
  • First Great Western- 0800 197 1329, textphone 0800 294 9209, Monday to Friday 7:00 - 22:00, Saturday and Sunday 8:00 to 19:00
  • Midlands Trains / London Midland- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 8:00 - 22:00
  • Virgin Trains- 0845 744 3366, textphone 0845 744 3367, Monday to Sunday 8:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

 

 

.

Opening Hours

  • Monday - Sunday: 07:30 - 23:59
Induction loop
Yes
No
Accessible ticket machines

Staff available to assist where required.

Yes
Accessible booking office counter

Floorwalkers are available to assist all customers

Yes
Ramp for train access
No
Accessible taxis

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

No
Accessible public telephones

Located opposite Network Rail recpetion on the main concourse

No
Accessible WC
Step free access

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Yes
Impaired mobility set down

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000

Yes
Wheelchairs available

Transport links

Cycle storage availability
Yes
Cycle storage spaces
58
Cycle storage sheltered
yes
Cycle storage cctv
Yes
Cycle storage note
Note:

If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-

http://www.arrivatrainswales.co.uk

http://www.crosscountrytrains.co.uk

http://www.firstgreatwestern.co.uk

http://www.londonmidland.com

http://www.virgintrains.co.uk

Cycle storage type
Stands
Car park
Tel: 0845 077 4224

Opening Hours

  • Monday - Friday: 24 Hours
  • Saturday: 24 Hours
  • Sunday: 24 Hours

Short Stay Car Park

Operator: APCOA Parking (UK) Limited
Spaces: 40

Charges

  • Off-peak - N/A
  • Per hour - N/A
  • Daily - N/A
  • Weekly - N/A
  • Monthly - N/A
  • Three monthly - N/A
  • Six monthly - N/A
  • Annual - N/A
Yes
Taxi rank

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.

Yes
Bus services

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

For information go to the local travel information office by the Stephenson Street entrance or visit Centro

0121 214 7214.

Yes
Metro services

For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk

 

Yes
Airport

Regular train service to Birmingham International. 10 - 15 minute journey

Lost property and general services information

Customer service

Luggage received from terminated trains at Birmingham New Street only

Yes
Left luggage
Tel: 0121 632 6884
Lost property
Tel: 0121 632 6884

Opening Hours

  • Monday - Friday: 07:00 - 23:00
  • Saturday: 07:00 - 23:00
  • Sunday: 08:00 - 22:00
2FOR1 entry at Great British attractions

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Browse the attractions and print your 2FOR1 voucher now

Assisted travel & bikes

Whether it's arranging JourneyCare or booking onboard bike storage we're here to help everyone enjoy their journey with us.

More on assisted travel & bikes

Dublin by Virgin Trains and ferries

Rail and sail your way there from as little as £36.00 one way.

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