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FastTicket machines

If you prefer, you can buy your tickets online and collect them from a FastTicket machine at most Virgin Trains stations. You can pick up your tickets 2 hours after you book. It's free and it's easy.

Three steps to FastTicket

  1. Buy your tickets online.

  2. It's important to bring these to the station:

    1. Payment card used to buy your tickets
    2. Your FastTicket reference
  3. Go to any FastTicket Machine at the station to collect your tickets

FastTicket machine close up
FastTicket machine in use

What is a FastTicket reference?

It's the unique 8-character reference (e.g. TH4T56GH) generated when you buy your tickets either online or over the phone. If you've booked online we'll also send you a confirmation email with your FastTicket reference. Or, if you prefer, just sign in to 'My Account' for the reference. You'll need your FastTicket reference number and the payment card used to buy your tickets in order to collect them. If you don't, you'll have to buy new tickets at the full fare. So bring the card and don't lose that number!

FastTicket stations

FastTicket machines are usually located by the ticket office. They are available in the following stations:

  • Bangor (Gwynedd)
  • Birmingham International
  • Birmingham New Street
  • Carlisle
  • Chester
  • Colwyn Bay
  • Coventry
  • Crewe
  • Edinburgh Waverley
  • Glasgow Central
  • Haymarket
  • Lancaster
  • Lichfield Trent Valley
  • Liverpool Lime St
  • Llandudno Junction
  • London Euston
  • Macclesfield
  • Manchester Piccadilly
  • Milton Keynes Central
  • Motherwell
  • Northampton
  • Nuneaton
  • Oxenholme Lake District
  • Penrith
  • Preston
  • Rhyl
  • Rugby
  • Runcorn
  • Stafford
  • Stockport
  • Stoke On Trent
  • Tamworth
  • Warrington Bank Quay
  • Watford Junction
  • Wigan North Western
  • Wilmslow
  • Wolverhampton
e-ticket

Book online, print your e-ticket and bring it to the station along with your payment card. You'll be happily onboard before you know it.

Select the e-ticket delivery option when booking online.

Learn more about the e-ticket

Food, drink and more in The Shop

In our onboard shop, you'll find everything from snacks and treats to newspapers and mags. So forget about the last-minute food dash before you board.

Visit The Shop

Tickets sent to your mobile

Make your life simpler by getting tickets sent straight to your mobile when you book through our app.

Learn more about m-ticket

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