VIRGIN TRAINS WEBSITE TERMS & CONDITIONS
TERMS & CONDITIONS RELATING TO THE ONLINE PURCHASE OF TICKETS
Our mobile application
Privacy policy
Website/mobile application usage policy
Please read the following in relation to www.virgintrains.co.uk pages
Customers using this website are advised that those pages with a web address prefixed by www.virgintrains.co.uk – are managed by West Coast Trains Limited ("Virgin Trains") and, as such, Virgin Trains is responsible for the content, detail and links contained within them. Please read the Virgin Trains Website Terms and Conditions in relation to your usage of this website and the Virgin Trains Privacy Policy in relation to any personal data collected by Virgin Trains in this regard. Any enquiries regarding these pages, the content, detail and links within should be directed to Virgin Trains at customer.relations@virgintrains.co.uk or by post to Customer Relations, Virgin Trains, FREEPOST BM 6613, PO BOX 713, Birmingham, B5 4HH.
Advertised pricing and journey times
Prices advertised are for Advance fares. All prices are per person, one-way, non-refundable and are subject to availability. Advance fares should be booked at least three weeks or more. Customers must travel on the trains they reserve. Change of travel is available up to the departure on payment of a £10 admin fee plus the difference of the new applicable fare. Normal railcard and child discounts apply. Prices are correct at time of production. Journey times advertised are based on average Monday to Friday timetabled journeys unless otherwise specified.
Terms and Conditions relating to website cookies
We may collect and process anonymous information about your use of the Website, such as some of the pages you visit and some of the searches you perform. Such information is used by us to help us improve the contents of the site and to compile, for internal market research purposes, aggregate statistics about individuals using it.
This kind of anonymous information can be obtained by our use of "cookies". A "cookie" is a small piece of information that is sent to your browser and stored on your computer's hard drive. We use cookies in three ways:
(a) "per-session cookies" are used while you are visiting the Website to keep track of your progress through the process. These do not store any personal information and are deleted when you close your web browser;
(b) "auto logon cookies" store some personal information in order to allow you to log on automatically; and
(c) "looker cookies" store historic data about your visits to our Website and allow us to personalise your shopping experience and make recommendations to you about products and services that we think may be of interest to you. We also work with third party advertising partners to serve advertisements on our Website. These third parties may be placing and reading cookies on your users' browser, or using web beacons to collect information in the course of advertisements being served on our Website. However, this Privacy Policy only covers the use of cookies by us and does not cover the use of cookies or web beacons by any advertisers. We do not have control, nor access to the information contained in advertisers' cookies, nor can they access any personal data held by us. With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser you use - however, refusing to accept "per-session cookies" may result in our Website not operating correctly. For further details on cookies, we recommend that you visit www.allaboutcookies.org.
We may also use Internet tags in combination with "cookies" on the Website. These tags are placed on both on-line advertisements that bring users to the Website and on different pages of the Website. We use this technology to measure visitor response to our sites and the effectiveness of our advertising campaigns. The third party service provider involved may be able to collect anonymous aggregated data about visitors to other sites because of these Internet tags and cookies, and the servers on which this data is stored may either be located within or outside the EU.
Terms and Conditions relating to email sign up
By providing your email address here you will be included in our regular email programme communicating news, deals and special offers relating to Virgin Trains. Any additional information you provide in the 'tell us more about you' section may be used to tailor the content of emails in ways we believe will make them more relevant to you. The information you provide here will only be used to communicate by email and we will not share your details with other companies. Should you wish to unsubscribe you may do so at any point using the link included in our emails.
Fly To Paris Terms and Conditions
Standard lead in Advance fares. Non-refundable and only valid for travel on the train you have purchased your ticket for. Offer available from the 6th February until 19th February 2012. Offer applies primarily to services running from Monday to Thursday and Saturday. Subject to availability. Recommended to book at least 21 days in advance for best fares.
Win Two Nights In Paris Competition
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Open to UK residents aged 18 years and over only, excluding employees and their immediate families of Virgin Trains, Eurostar and Virgin Holidays + Hip Hotels, its agents, and anyone else professionally connected with this promotion.
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To enter the competition entrants must answer a competition question on the Virgin Trains website on the competition page (www.virgintrains.co.uk/competitions). Entrants must enter their answer and details to go into the draw. Only one entry per person.
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No purchase necessary.
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Promotion starts at 09:00 on 13 February 2012 and ends at 23:59 on 19 February 2012.
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Details will need to be submitted by 23:59 19 February 2012 to be entered into the draw.
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There is a total of one prize available. The prize consists of the following:
- - Two night's accommodation for two adults at Le'A Boutique Townhouse Hotel in Paris, sharing a Superior room with breakfast.
- - Two return Eurostar train tickets from any location on the Virgin Trains network to Paris.
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The prize must be booked and completed before 31 October 2012 and will be subject to combined hotel and rail availability. The holiday prize is subject to availability and standard Virgin Holidays + HIP Hotels terms and conditions. For full terms and conditions, please visit www.vhiphotels.co.uk.
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The winner and their companion must hold a full valid passport and adequate travel insurance.
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Other expenses incurred during the travel period not itemized in the prize, are not covered by Virgin Trains, Eurostar or Virgin Holidays + HIP Hotels.
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Prize cannot be transferred, amended, exchanged or redeemed for cash.
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To claim the prize, the winner is required to provide their name, email address, postal address and date of birth in an email to hannah.dudley@virgintrains.co.uk.
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The draw will be carried out at random under independent supervision and the successful entrant will be notified and receive their prize within 30 days of the closing date.
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If a winner is un-contactable via reasonable means for a 7 further days or does not respond to notification within the stated time limit, they will be disqualified and an alternate winner selected as above.
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There are no cash or other alternative prizes available except that in the event of circumstances outside of its control, the promoter reserves the right to substitute alternatives of equal or greater value.
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The prize is open to non UK nationals and it is the responsibility of the winner to organise and cover the cost of passports, visas, travel to/from the departure point and insurance for the travelling party.
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Any personal data obtained in relation to this promotion will be used solely in accordance with current UK data protection legislation and will not be disclosed to any third party without the individual's prior consent. Please see the Virgin trains Privacy Policy at http://www.virgintrains.co.uk/terms-conditions/ for more details.
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The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to participants or any other person's computer related to or resulting from participation in or down-loading any materials in this Promotion.
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Judges decision is final.
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By entering, the winner agrees to participate in any reasonable publicity that the Promoter may require.
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To receive the names and counties of the winners please send an email to hannah.dudley@virgintrains.co.uk.
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Promoter: Virgin Trains: The School House, 50 Brook Green, London, W6 7RR, England
Our mobile application
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Your use of the Mobile Application
We allow you the right to download, install and use the Mobile Application on your mobile handset to access the Booking Service in accordance with these terms and conditions.
You may not use the Mobile Application for any purpose other than to access the Booking Service. You do not and will not own the Mobile Application or any information that is provided to you through it or the Booking Service, but you may use these things in accordance with these terms and conditions.
The Mobile Application is provided to you free of charge and on an 'as is' basis. We have tried to make sure that it will work on each compatible mobile handset, however, we do not promise that the Mobile Application will be suitable for your needs, or that it will work accurately or in a particular way. All implied promises or warranties related to the mobile application, and access to the booking service through it, are excluded.
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Data charges and access
The Mobile Application requires a correctly configured and functional internet data connection, both for the initial installation, and for use.
Data charges may be charged to you by your network provider depending on your individual tariff. You are responsible for any such costs. Note that if you are using the Mobile Application on an overseas network, the cost of data usage may be considerably higher than when at home.
We are unable to provide any warranties as to the levels of connectivity you will receive via your mobile handset. This may depend upon your tariff, your network provider or your corporate policy if you have a work-issued handset. We will not accept any responsibility for any connectivity issues you may experience.
Please contact your network provider or visit their website if you require assistance configuring a data connection for your phone.
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Support & Communications
While we have tried to get a broad coverage of mobile devices, our Mobile Application will not work on all mobile handsets. Please refer to our Website for details of the handsets which are able to download our Mobile Application. Download and operation success may depend on handset settings.
If you have any queries or problems with the Mobile Application, please look at our FAQs for answers to the most common questions we receive from users. If the FAQs do not assist, please contact us at: sales.support.virgintrains@trainsfares.co.uk or 0844 556 5650. (Please do not contact any distributor of the Mobile Application with a support request as they will not be able to assist you.)
We may send communications to you through the Mobile Application. These communications may include marketing material, technical and support information, and information on updates or changes. By using the Mobile Application, you agree to us providing you with such communications.
Please note that we may cease to operate and support the Mobile Application, or a particular version of it, at any time. If this happens, you will be unable to access the Booking Services through the Mobile Application (or the relevant version of it) and you may be unable to download or install fresh copies of the Mobile Application. Where we think that it is reasonable to do so, we also reserve the right to either require you to delete the Mobile Application, or to remotely deactivate the Mobile Application from your mobile handset.
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Updates & Availability
From time to time, we may issue updates to the Mobile Application, in which case you may not be able to continue use of the version of the Mobile Application installed on your mobile handset without downloading the relevant update. If we issue an update of the Mobile Application without disabling our earlier version installed on your handset, we nonetheless recommend that you download and install all updates issued. We cannot accept any liability for errors which become apparent in old versions of the Mobile Application.
We are able to suspend access to the Booking Service through the Mobile Application. We can do this for any reason, but will usually only do so when carrying out maintenance on the Mobile Application or the systems supporting it.
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Security
You can use your Mobile Application to store details of your bookings, favourite journeys and payment card details. You should ensure that your phone is protected by a suitable PIN number or password so that if lost/stolen your stored details cannot be used or accessed.
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Changes, cancellations and refunds
Whether tickets can be amended and/or cancelled and refunded is determined by the ticket type and these are decided by the train operating companies offering you the fare. We recommend you check these when booking your ticket to ensure you are buying a ticket which meets your requirements.
If you want to amend the date and time of your booking, and your ticket is amendable, you can make an application for change by telephoning 0844 556 5650. Unless the change is required due to our breach of these terms or our negligence, a charge will apply per ticket for all changes as stipulated in the ticket terms and conditions. Unfortunately, even where amendment to the date and time of travel is possible, we cannot change the stations you chose to travel between.
If you want to cancel your booking and your ticket is refundable, you can make an application for a refund online or by telephoning 0844 556 5650. We will (unless the cancellation/refund is required due to our breach of these terms or our negligence) charge you a refund fee per ticket to process a cancellation or refund. Please note that that where a refund is made it shall be for the ticket price only, and any associated booking fees are non-refundable.
The level of fees for changes and refunds are generally determined by the train operating companies. The current fees are shown in the ticket terms and conditions available in the booking process.
If you think that we have sent you a wrong ticket or have otherwise made an error in taking or processing your ticket booking, please contact us by telephoning 0844 556 5650 and in the event we agree that we have made an error in the booking, we shall issue a replacement ticket or otherwise address the error in our discretion as we consider appropriate given the circumstances.
We endeavour to process your request within 28 days of receipt of your application. If your refund is approved, we will process your payment back onto the card used to make the purchase (minus our £10 administration fee if applicable). It may take up to 5 working days for a credit to appear on your statement.
Please note that you will be responsible for the cost of returning any unused, cancelled, exchanged or refunded tickets to us should we require you to do so.
We shall not be obliged to change, cancel, replace or refund a ticket where we have reason to believe that it is being done so fraudulently.
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Compensation and Refunds for delayed or cancelled journeys
If the service on which you have booked to travel is cancelled or severely disrupted you may be entitled to compensation or a refund. If the train company allows us to issue this refund on their behalf, then we shall do so. If not, we will provide you with the contact details of the relevant train company and you will need to make a claim directly with the train company concerned. Unfortunately we are not permitted to issue compensation or refund tickets for cancelled/disrupted journeys unless the relevant train company gives us permission to do so.
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Liability Disclaimer
We will use reasonable care and skill to carry out the ticket retailing services contained in the Booking Service within a reasonable time, in accordance with these terms. We do not make any other promises and no other promises shall apply in respect of the information, products, and/or services contained on the Booking Service.
Please note that we are not responsible for any loss or damage which you suffer in relation to the provision of transport services under tickets purchased through the Booking Service (including any delays, cancellation or disruption to train services). The National Rail Conditions of Carriage and any further terms and conditions imposed by the relevant train operating company will apply to any transport services provided to you in accordance with tickets booked through the Booking Service, and you should read such terms and conditions carefully.
Where you are an individual using the Booking Service for your own personal purposes and not in the course of a business, we will pay for all reasonable and foreseeable direct costs which you incur in relation to the provision of tickets by us, and which are directly caused as a result of our negligence or a breach of any of these terms by us and which you could not have avoided or reduced by taking reasonable steps. If we fail to deliver any tickets to you for any reason within our control within a reasonable time prior to your departure time, any re-imbursement made by us of the costs of a replacement ticket or an alternative journey by train shall be no more than the cost of the nearest equivalent ticket purchased on the train or at the station.
We are not responsible for losses that result from, but are not directly caused by, any breach of these terms and conditions, or that are not reasonable or foreseeable by you and us (such as loss of profits or opportunity) even if we are made aware of the possibility of such losses. Our liability shall not, in any event, include losses related to any business of yours, such as lost data, lost profits or business interruption.
Where you are using this Booking Service in the course of a business, we will be liable for any reasonable and foreseeable direct costs you incur which are caused as a result of our negligence or a breach of these terms up to a limit of the value of the relevant ticket(s) purchased by you, which costs could not have been reduced or avoided by you taking reasonable steps. We will in no circumstances pay or be responsible for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, or consequential loss arising out of or in any way connected with the use of this Booking Service or with the delay or inability to use this Booking Service, or for any information, products, and services obtained through this Booking Service, or otherwise arising out of the use of this Booking Service.
Nothing in these terms limits our liability for death or personal injury directly caused by us.
All third party suppliers of products, services or content through which we link to from this Booking Service (which may include our selected partners such as providers of hotels, travel insurance companies and car hire companies) are independent entities and we are not responsible or liable for any wrongful act or omission on their part or for any of the content of their web sites, including but not limited to any product liability claims.
Your mobile telephone supplier and manufacturer, airtime service providers (which for clarity includes telecommunications carriers) and any other retailer acting through an online store portal through which the Mobile Application is distributed, shall not be liable to you in any manner whatsoever in relation to Mobile Applications made available through their channel partners and associated service providers, including (without limitation) in relation to the sale, distribution or use thereof, or the performance or non-performance of the Mobile Application. Your mobile telephone manufacturer, airtime service providers and any such retailer shall be third party beneficiaries of these terms and conditions with you for the purposes of this provision.
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Other Terms
We may change these terms from time to time. When we do so, we will publish the new version on the Website. Each new version will take effect from the time it is first published on the Website, and from then on will apply to you. However, any changes will not affect existing terms accepted by you when making a reservation or purchase through this Booking Service. If you use the Mobile Application, we will ask you to confirm your acceptance to the most up-to-date version of these terms and conditions whenever you make a booking. If you do not agree to any changes we make to these terms and conditions, you must stop using the Booking Service, the Website and the Mobile Application.
These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between us, please make sure you ask for any additional terms to be put in writing prior to making any transaction. In that way we can avoid any problems surrounding what you expect us to do. We cannot accept any liability for any reliance placed by you on any statement or representation on this Booking Service, whether made by us or a third party, except to the extent a statement or representation on this Booking Service is made negligently by us.
If any of these terms are found to be invalid by a court or at law then the remainder of these terms shall continue to apply to the extent that they still make sense without the unenforceable term(s).
The prices quoted on this Booking Service are in pounds sterling. If you choose to pay for your ticket using a foreign credit or debit card, you will be responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these terms or your use of this Booking Service.
Neither you nor we intend any third party to be able to enforce any of these terms pursuant to the Contracts (Rights of Third Parties) Act 1999.
You and we agree that English law applies to these terms and conditions and that any dispute between us regarding the Booking Service or arising out of or in connection with these terms and conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.
Privacy policy
Your privacy is important to us. This Privacy Policy sets out the procedures Trainline.com Limited has in place in relation to the collection, use and disclosure of information you may provide or we may collect via this Website, the Mobile Application and accompanying booking service (together, the "Booking Service").
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Your Consent
By using this Booking Service, you agree with the terms of this Privacy Policy and whenever you submit information via the Website or Mobile Application, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.
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Active Collection of Information
Some areas of the Website and Mobile Application require you to actively submit information in order for you to benefit from specific features, or make ticket bookings. Some of this information may be personal (namely, information that can identify you, such as your name, address or phone number). We only collect such information when you choose to supply it to us. You confirm that you will only enter information about yourself and that such information is true.
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Passive Collection of Information
We may collect and process anonymous information about your use of the Booking Service, such as some of the pages you visit and some of the searches you perform. Such information is used by us to help us improve the contents of the site and to compile, for internal market research purposes, aggregate statistics about individuals using it.
This kind of anonymous information can be obtained by our use of "cookies". A "cookie" is a small piece of information that is sent to your browser and stored on your computer's hard drive. We use cookies in three ways:
(a) "per-session cookies" are used while you are visiting the Booking Service to keep track of your progress through the booking process. These do not store any personal information and are deleted when you close your web browser;
(b) "auto logon cookies" store some personal information in order to allow you to log on automatically; and
(c) "looker cookies" store historic data about your visits to our Booking Service and allow us to personalise your shopping experience and make recommendations to you about products and services that we think may be of interest to you.
We also work with third party advertising partners to serve advertisements on our Website. These third parties may be placing and reading cookies on your users' browser, or using web beacons to collect information in the course of advertisements being served on our website. However, this Privacy Policy only covers the use of cookies by us and does not cover the use of cookies or web beacons by any advertisers. We do not have control, nor access to the information contained in advertisers' cookies, nor can they access any personal data held by us.
With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser you use - however, refusing to accept "per-session cookies" may result in our Booking Service not operating correctly. For further details on cookies, we recommend that you visit www.allaboutcookies.org.
We may also use Internet tags in combination with "cookies" on the Booking Service. These tags are placed on both on-line advertisements that bring users to the Booking Service and on different pages of the Booking Service. We use this technology to measure visitor response to our sites and the effectiveness of our advertising campaigns. The third party service provider involved may be able to collect anonymous aggregated data about visitors to other sites because of these Internet tags and cookies, and the servers on which this data is stored may either be located within or outside the EU.
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Sharing of Information
We may share your personal information with third party service providers (including service providers outside of the EU) for the purpose of processing a booking reservation, hotel or travel insurance product or otherwise in relation to fulfilling a booking you have made via the Booking Service. These service providers will only have access to the personal information needed to perform the relevant service and may not use your personal information for any other purpose. They will also be required to use your personal information strictly in accordance with data protection laws, including maintaining adequate security measures to protect such personal information.
We may also share your personal information (a) with your employer or your employer's travel agency if you are purchasing your ticket as a result of your Employer's Agreement or your Employer's Travel Agency Agreement (as applicable); (b) with any person who takes over our business to use your personal information on the same basis as we do; (c) with the train operator whose services you book; or (d) with legal or regulatory authorities where we are lawfully requested or required to do so, or voluntarily to the Police and similar law enforcement agencies (including fraud prevention and detection), other government agencies or third parties.
We (and/or the train operating franchise you have booked travel with) may further use your personal information to contact you about new features, services, products and special offers in line with the consent you have provided. If you do not wish to receive this information, you may choose not to do so by clicking where indicated on the member registration page. If you initially wish to receive such material but you change your mind later, you may tell us by using the "update your personal details" page or sending us an email to sales.support.virgintrains@trainsfares.co.uk. Please check the privacy policy of the train operating company you travel with for further details as to how they use your personal information.
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Security
We take the security of your data very seriously. We employ physical, electronic and administrative security measures to protect the information that we collect about you from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by the data protection laws.
You can use your Mobile Application to store details of your bookings, favourite journeys and payment card details. You should ensure that your phone is protected by a suitable PIN number or password so that if lost/stolen your stored details cannot be used or accessed.
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Links to third party Internet sites
The Website and Mobile Application may contain links to other sites and sources of information. By clicking on these, you will leave the Website or Mobile Application (as appropriate) and this Privacy Policy will not apply to your use of any other sites.
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Changes to this Privacy Policy
There may be developments in how we use your data. All such developments will be notified to you by updating this Privacy Policy.
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Access to Personal Information
You are entitled to see the personal information we hold about you and may obtain these details by writing to us at: Virgin Trains, c/o Trainline.com Limited, PO Box 600 6162, Edinburgh, EH11 3YT. We are entitled by law to charge an administrative fee to meet our costs in providing you with such details and we may require proof of your identity before we supply the information to you.
Website/mobile application usage policy
The Website and Mobile Application are provided by Trainline.com Limited on the terms set out in this Usage Policy. By using the Website or Mobile Application you agree to the terms and conditions set out below (the "terms"). If you do not agree with these terms, you must not use the Website or Mobile Application. This Usage Policy supplements our Terms and Conditions.
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Your use
You agree to use the Website and Mobile Application only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the Booking Service. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Website or Mobile Application.
If you do not comply, or if we reasonably suspect that you are not complying, with these terms, we may block your access (either temporarily or permanently) to the Website or Mobile Application.
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Registered Users
If you register your details with us using our Web Site registration process, we will send you your registered account details (including your password) on completion of the registration process.
Your account is meant for your individual use only. You are responsible for maintaining the confidentiality of your password and account details, and are fully responsible for all activities that occur under your password or account (including where your account is used by another person), unless these activities arise due to our negligence or breach of these terms by us.
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Intellectual Property
"thetrainline.com" and "the trainline.com" logos and "thetrainline", "the trainline", "Qjump" and "Q Jump" word marks are some of the registered trademarks owned by us. Other product and company names featuring in the Website and Mobile Application may be the trademarks of their respective owners.
All contents of the Website and Mobile Application, including any software, are protected by copyright, database right and other intellectual property rights. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of ours or of any other third party.
You may not reproduce any part of the Website or Mobile Application in any form unless we agree in writing in advance, except as necessary to use the Booking Service in accordance with these terms or to keep a record of a transaction between you and us. You may not create a hypertext link to the Website or Mobile Application or "frame" the Website or Mobile Application unless we agree in writing in advance. Use of any automated system or software to extract data from the Website or Mobile Application (including screen scraping or account aggregation) is prohibited.
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Liability Disclaimer
While we try to ensure that all content provided by us is correct at the time of publication, certain information is compiled and provided by third parties, and no responsibility is accepted by us or on our behalf for any errors, omissions or inaccurate content on the Website or Mobile Application. If you believe that you have noticed an error, please write to us to let us know.
We take measures to keep the Website and Mobile Application free from computer viruses and other malicious programs. However, we cannot accept responsibility for any computer viruses or other malicious programs which are transmitted to your computer as a result of your use of this Website or a third party web site, or which are transmitted to your mobile handset as a result of your use of the Mobile Application, unless this was due to our negligence or a breach of these terms by us. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
We cannot guarantee the availability of the Website or Mobile Application. As with any service over the Internet or mobile network there are factors over which we have no control, for which we cannot accept liability. You agree that we may take the Website or Booking Service offline where we consider that this is necessary for routine or emergency maintenance without liability to you.
To the extent permitted by law, we exclude all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not guarantee the timeliness, completeness or performance of the Website, Mobile Application or Booking Service or any of the content.
Nothing in these terms limits our liability for death or personal injury directly caused by us.
All third party suppliers of products, services or content which we link to from the Website or Mobile Application, or within the Booking Service, (which may include our selected partners such as providers of hotels, travel insurance companies and car hire companies) are independent entities and we are not responsible or liable for any wrongful act or omission on their part or for any of the content of their web sites, including but not limited to any product liability claims. You should read the terms and conditions of any third party suppliers carefully.
Virgin Trains is the trading name for Virgin Rail Group Holdings and its subsidiaries as follows:
Virgin Rail Group Holdings Limited Registered in England and Wales No. 4196341. Virgin Rail Group Limited Registered in England & Wales No. 328548. West Coast Trains Limited Registered in England and Wales No. 3007940. Registered Office The School House, 50 Brook Green, London, W6 7RR. VAT no. 672859095
