Skip to content

e-tickets (self-print)

It's yet another convenient way of getting your ticket to travel with Virgin Trains. Just choose the e-ticket delivery option when you book online and your ticket will be emailed to you within 2 hours. Simply print it out and bring along a form of ID (matching the passenger name).

Buying your e-ticket

  1. Buy your tickets online

  2. Make sure you bring:

    1. Your printed
      e-ticket
    2. ID matching the passenger name
  3. Hop aboard and off you go

e-ticket printing
Woman playing with children in first class

Things to know before you buy

Once you've bought an e-ticket they cannot be exchanged or refunded, so remember...

Before you get to the station, be sure to:

  • Print your e-ticket and bring it with you.

  • Bring a form of ID (Credit or Debit card, National Railcard, Passport or Driving License) matching the passenger name, otherwise your e-ticket won't be valid.


If you haven't done all of the above, a new ticket at the full fare will have to be bought to travel.

Your e-tickets will be e-mailed to you as a PDF for you to print 2 hours after booking. See an example e-ticket

What services will it be available for?

e-tickets are available for all Advance tickets when travelling exclusively on Virgin Trains and/or Cross Country.

Lost or not received your e-ticket?

Don't worry; all tickets are logged in your account 2 hours after purchase. Simply log on to the My Account section and reprint your e-ticket, it won't cost you a penny more.

Tickets sent to your mobile

Make your life simpler by getting tickets sent straight to your mobile when you book through our app.

Learn more about m-ticket

Food, drink and more in The Shop

In our onboard shop, you'll find everything from snacks and treats to newspapers and mags. So forget about the last-minute food dash before you board.

Visit The Shop

First Class Travel

Wider seats, extra legroom, complimentary food, drinks and W-Fi all make First Class with Virgin Trains a very special experience.

Discover First Class

Do you like Cookies?
 

Cookies are great. We use them to make sure you get the best experience possible whenever you visit. That's why all our Cookies are turned on. To keep everything just the way it is, click 'Allow all cookies' or close this window. Otherwise, you can manage your own and find out more below.

Allow all cookies

Find out more

Back to top