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e-tickets (self-print)

It's yet another convenient way of getting your ticket if you're travelling with Virgin Trains on the West Coast Mainline. Just choose the e-ticket delivery option when you book online and your ticket will be emailed to you within 2 hours. Simply print it out and bring along a form of ID (matching the passenger name).

Buying your e-ticket

  1. Buy your tickets online

  2. Make sure you bring:

    1. Your printed
    2. ID matching the passenger name
  3. Hop aboard and off you go

e-ticket printing
Woman playing with children in first class

Things to know before you buy

Once you've bought an e-ticket they cannot be exchanged or refunded, so remember...

Before you get to the station, be sure to:

  • Print your e-ticket and bring it with you.

  • Bring a form of ID (Credit or Debit card, National Railcard, Passport or Driving License) matching the passenger name, otherwise your e-ticket won't be valid.

If you haven't done all of the above, a new ticket at the full fare will have to be bought to travel.

Your e-tickets will be e-mailed to you as a PDF for you to print 2 hours after booking. See an example e-ticket

What services will it be available for?

e-tickets are available for all Advance tickets when travelling exclusively on Virgin Trains along the West Coast Mainline and/or Cross Country.

Lost or not received your e-ticket?

Don't worry; all tickets are logged in your account 2 hours after purchase. Simply log on to the My Account section and reprint your e-ticket, it won't cost you a penny more.

Tickets sent to your mobile

Make your life simpler by getting tickets sent straight to your mobile when you book through our app.

Learn more about m-ticket

Food, drink and more in The Shop

In our onboard shop, you'll find everything from snacks and treats to newspapers and mags. So forget about the last-minute food dash before you board.

Visit The Shop

First Class Travel

Wider seats, extra legroom, complimentary food, drinks and W-Fi all make First Class with Virgin Trains a very special experience.

Discover First Class

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