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e-tickets (self-print)

It's yet another convenient way of getting your ticket to travel with Virgin Trains. Just book online and choose the e-ticket delivery option, your ticket will then be emailed to you 2 hours after booking. Print it out and bring it along with the form of ID selected during booking for the simplest way to travel.

Buying your e-ticket

  1. Buy your tickets online

  2. Make sure you bring:

    1. Your printed
      e-ticket
    2. ID selected during booking
  3. Hop aboard and off you go

e-ticket printing
Woman playing with children in first class

Things to know before you buy

Once you've bought an e-ticket they cannot be exchanged or refunded, so remember...

Before you get to the station, be sure to:

  • Print your e-ticket and bring it with you.

  • Bring the form of ID selected during booking, otherwise your e-ticket won't be valid.


If you haven't done all of the above, a new ticket at the full fare will have to be bought to travel.

Your e-tickets will be e-mailed to you as a PDF for you to print 2 hours after booking. See an example e-ticket

Conditions of e-tickets bought before 14 June 2012?

Once you've bought an e-ticket they cannot be exchanged or refunded, so remember...

When you purchase, be sure that:

  • The lead passenger name matches the payment card name.

  • The lead passenger is the person travelling, or travelling in the group.

Before you get to the station, be sure to:

  • Print your e-ticket and bring it with you.

  • Bring the payment card used, otherwise your e-ticket won't be valid.


If you haven't done all of the above, a new ticket at the full fare will have to be bought to travel.

Your e-tickets will be e-mailed to you as a PDF for you to print 2 hours after booking. See an example e-ticket

What services will it be available for?

e-tickets are available for all Advance tickets when travelling exclusively on Virgin Trains and/or Cross Country.

Lost or not received your e-ticket?

Don't worry; all tickets are logged in your account 2 hours after purchase. Simply log on to the My Account section and reprint your e-ticket, it won't cost you a penny more.

Tickets sent to your mobile

Make your life simpler by getting tickets sent straight to your mobile when you book through our app.

Learn more about m-ticket

Food, drink and more in The Shop

In our onboard shop, you'll find everything from snacks and treats to newspapers and mags. So forget about the last-minute food dash before you board.

Visit The Shop

First Class Travel

Wider seats, extra legroom, complimentary food, drinks and W-Fi all make First Class with Virgin Trains a very special experience.

Discover First Class

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