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m-tickets (mobile or tablet)

m-tickets are our way of making your busy, hectic life just that little bit more convenient. Skip the queues by getting your tickets sent straight to your mobile. All you need for this is our easy-to-use mobile app. Why not download it today?

Buying your m-ticket

  1. Download
    our app

  2. Book your journey and choose m-tickets delivery option

  3. m-tickets is
    saved within
    your app
    under "My Tickets"

  4. Show your
    m-ticket to
    staff before boarding

  5. Sit back,
    relax and
    enjoy your
    journey

Smart-phone displaying m-tickets app
Customer showing train staff m-ticket

Things to know before you buy

Once you've bought an m-ticket they cannot be exchanged or refunded, so remember…

You'll need to activate your ticket on the day of travel and show your unique m-ticket to inspectors before boarding or whilst on the train.

Please don't forget to charge your mobile, as if you are unable to display your m-ticket, a new ticket at the full fare will have to be purchased in order to travel.

What services will it be available for?

m-tickets are only available for Virgin Trains Advance fares

Lost or not received your m-ticket?

Your ticket will be instantly saved in the "My Tickets" tab within your app. If it hasn't appeared after 2 hours, or you happen to have lost your phone, please give our After Sales team a call on 03445 56 56 50 and they'll be able to help you out.

* Calls are charged at standard BT rates. Other operators may vary.

First Class Travel

Wider seats, extra legroom, complimentary food, drinks and W-Fi all make First Class with Virgin Trains a very special experience.

Discover First Class

Food, drink and more in The Shop

In our onboard shop, you'll find everything from snacks and treats to newspapers and mags. So forget about the last-minute food dash before you board.

Visit The Shop

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