m-tickets (mobile or tablet)
m-tickets are our way of making your busy, hectic life just that little bit more convenient. Skip the queues by getting your tickets sent straight to your mobile. All you need for this is our easy-to-use mobile app. Why not download it today?
Buying your m-ticket
Book your journey and choose m-tickets delivery option
under "My Tickets"
staff before boarding
Once you've bought an m-ticket they cannot be exchanged or refunded, so remember…
You'll need to activate your ticket on the day of travel and show your unique m-ticket to inspectors before boarding or whilst on the train.
Please don't forget to charge your mobile, as if you are unable to display your m-ticket, a new ticket at the full fare will have to be purchased in order to travel.
m-tickets are only available for Virgin Trains Advance fares
Your ticket will be instantly saved in the "My Tickets" tab within your app. If it hasn't appeared after 2 hours, or you happen to have lost your phone, please give our After Sales team a call on 03445 56 56 50 and they'll be able to help you out.
* Calls are charged at standard BT rates. Other operators may vary.
First Class Travel
Wider seats, extra legroom, complimentary food, drinks and W-Fi all make First Class with Virgin Trains a very special experience.
Discover First Class
Food, drink and more in The Shop
In our onboard shop, you'll find everything from snacks and treats to newspapers and mags. So forget about the last-minute food dash before you board.
Visit The Shop