Period 0902 performance was significantly worse than last period with 80.8% of services arriving at destination within 10 minutes of booked time, and 94.8% of services operating. Morning Business Train performance was also down on last period, with 79.4% of business trains arriving at Euston within 10 minutes of booked time. The major causes of disruption in the period were Infrastructure failures affecting the West Coast Mainline between London and Rugby. Signalling cable, control systems (Points and Axle Counters) and overhead line failures caused major disruption on a number of days, in particular 6,7,8, 13, 15 and 19 May where PPM was below 75%.

Delays and Cancellations due to Virgin's own performance remain low with further improvement seen in the reliability of our train sets through close working with our train maintenance providers, Alstom and Bombardier for the Pendolino and Voyager trains'. We remain committed engaging with all industry partners to deliver our Joint Performance Improvement Plan to assist in minimising disruption to customers. We continue to support Network Rail as they continue deliver the infrastructure upgrade works and to manage the network, and external impact on it, such as fatalities and copper theft.

Pendolino (PPM)

23 Jun 07

21 Jul 07

18 Aug 07

15 Sep 07

13 Oct 07

10 Nov 07

08 Dec 07

05 Jan 08

02 Feb 08

01 Mar 08

31 Mar 08

26 Apr 08

24 May 08

	24 May 2008	87%
	26 April 2008	91%
	31 March 2008	90%
	01 March 2008	91%
	02 February 2008	89%
	05 January 2008	85%
	08 December 2007	84%
	10 November 2007	88%
	13 October 2007	90%
	15 September 2007	92%
	18 August 2007	91%
	21 July 2007	88%
	23 June 2007	88%