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Virgin Money Terms & Conditions

  1. Virgin Trains Advance fares are subject to availability and can be found on selected services.
  2. Fares only available on the Virgin Trains network.
  3. The fares applied to online bookings made on www.virgintrains.co.uk/vmoney only booked up to 23:59 the day before travel with a Virgin Credit Card
  4. These tickets are Advance purchase only and cannot be bought at stations, on trains or at the call centre.
  5. The 10% discount doesn't apply to child fares, but child fares are available at 50% of the full adult fare.
  6. No further discounts apply on top of Virgin Money discounts.
  7. Tickets are only available for the dates and trains on which you've booked. If you travel on different dates/trains you'll have to pay the full walk-up fare.
  8. Seat reservations are compulsory.
  9. Some weekend and occasional weekday services may be affected by engineering works, so please check when booking and also the day before you travel.
  10. Tickets are non-refundable.
  11. Changes to travel plans will incur the following charges: Until departure GBP10.00 (admin fee) per ticket plus any difference in cost between the ticket held and the new ticket bought - as an advance purchase product, availability at the same price cannot be guaranteed. It is not possible to change any Advance ticket after the booked departure time or, at any stage, to amend the initial journey origin or destination.
  12. Tickets can be collected at Fast Ticket machines at the relevant station or sent to you by post. Please allow at least 4 full working days for postal delivery.
  13. Customers can also choose to fulfil their tickets with e-ticket. Please note, when travelling, the customers MUST be in possession of their printed e-ticket AND the payment card with which they booked their(s) ticket(s). For identification purposes the customer's surname and the last four digits of the payment card with which they booked their ticket(s) will be displayed on the e-ticket. Tickets will then be non-exchangeable.
  14. Tickets are available for travel in First class and Standard class.
  15. The offer is available for up to 4 customers making single or return journeys.
  16. You must take your Virgin Credit Card with you when you travel for validation of your ticket on board by the train manager. Failure to do so may result in excess charges up to the value of the appropriate public fare for the journey being made.
  17. The Virgin Credit Card is issued by MBNA Europe Bank Limited. Registered office: Stansfield House, Chester Business Park, Chester, CH4 9QQ. Registered in England number 2783251.
  18. This offer only applies to the Virgin Credit Card issued by MBNA in the UK, and does not apply to the Virgin Atlantic American Express® Credit Card from MBNA.
  19. Full Advance ticket terms and conditions are available at www.virgintrains.co.uk or by calling 08719 774 222.
  20. We will monitor or record some calls. Calls to this number will cost 10p per minute from a BT landline. Calls from mobiles and other operators may vary.

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