Whether it’s getting to that big business pitch in time, or heading home to pick the kids up from school, we know your time is precious. That’s why we do everything we can to make sure we’re on time, and that’s why we’re now providing some pretty useful information to help you understand just how punctual we really are. It’s a big measure for us.

You can take a look at our overall punctuality, as well as by route.

Virgin Trains punctuality performance

Overall punctuality

Punctuality by region

West Midlands services

North Wales services

Manchester services

Liverpool services

London - Birmingham - Scotland services

London - Scotland services

More to explore

Live updates

Live travel information

Keep up to speed with live travel updates using our JourneyCheck service.

Live travel info


Arrival and departure times right across our network. Download in full or create your own version.

Train timetables

Delay Repay

Get compensation from your journey if you've been delayed for 30 minutes or more.

Delay Repay
National Rail Passenger Survey

National Rail Passenger Survey

You gave us an impressive 91% overall satisfaction rating in this latest survey. Hear more.

National Rail Passenger Survey