It’s not just our trains that are super special you know… our staff are pretty awesome too!

Watch and listen to our very talented Customer Service Assistant, Patrick, as he shares his poetic announcement of all the drinks and nibbles you can find in our onboard Virgin Trains shop:

Poetry in motion. Literally.

And we are fortunate to have many more great people like Patrick who are part of the Virgin Trains team. Whether they work in finance, marketing, recruitment, onboard our trains or in our stations, we’re committed to developing and supporting a top quality team all working together to create amazing experiences for our customers. We are proud to achieve Gold Status for IPP (Investors In People), which is awarded to companies who specialise in transforming there business through people. To put it simply: quality customer experience is at the heart of everything we do.

Be sure to pop by and say hello to Patrick in The Shop, for a chance to catch his rhythmic prose!

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