Get compensation from your journey

Delay Repay is a simple way to get compensation if your journey with Virgin Trains on the West Coast Mainline is delayed for 30 minutes or more. There are two main ways to claim:

Automatic Delay Repay

Delay Repay (the traditional way)

If Automatic Delay Repay isn’t ticking your box, or your ticket doesn’t qualify, you’ll need to make a claim using the good old form below. If your claim is successful, you can choose to be sent your payment as a cheque, in Rail Travel vouchers, or if you prefer via PayPal. Your claim will be processed within 28 days. If these options don't work for you, get in touch with our Customer Relations Team.

Compensation calculator

Just enter a few details about your journey to find out how much you could be entitled to.

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You could receive: £ 000.00

Journey details

For East Coast journeys, please use the East Coast delay repay form
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Your booking reference will be made up of 10 numeric characters and will appear on your ticket booking confirmation. Alternatively, if you selected to collect your tickets from a fast ticket machine your reference will be an 8 digit alphanumeric character.

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Compensation preference
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    If selecting PayPal as your compensation method, please make sure that you enter your registered PayPal email ID. You can create a PayPal account at PayPal.co.uk

  • Cheques will be made payable to the name specified below.

  • Rail Travel Vouchers can be used on any train and on any network (not just with us). But you will need to buy your tickets at a staffed station or over the phone – you can’t use these vouchers online. If you’re booking over the phone, make sure you book at least 14 working days before you’re due to travel to give us time to get your tickets sorted. It’s also worth remembering that Rail Travel Vouchers can’t be exchanged for cash and we can’t give change if you don’t use the full voucher amount.

If your Virgin Trains delay caused you to miss a connection with another Train operator and your entire journey was delayed for more than 30 minutes please tick this box.

We need a scan or photo showing your tickets to compensate you.

Not needed if you have a m-ticket (mobile ticket)

Your details

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