Get compensation from your journey

Delay Repay is a simple way to get compensation if your journey with Virgin Trains on the West Coast Mainline is delayed for 30 minutes or more. There’s two main ways to claim:

Delay Repay (the traditional way)

If Automatic Delay Repay isn’t ticking your box, or your ticket doesn’t qualify, you’ll need to make a claim using the good old form below. Successful claims will be sent Rail Travel vouchers within 28 days. Compensation as a cheque is available on request as well.

Compensation calculator

Just enter a few details about your journey to find out how much you could be entitled to.

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You could receive: £ 000.00

Ready to submit a claim? Tell us about yourself.

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Journey details

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Date of journey
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We need a scan or photo showing your tickets to compensate you.

Not needed if you have a m-ticket (mobile ticket)

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