Train delayed? Here’s how to claim compensation

Automatic ticket refund eligibility icon

Will I be compensated automatically

Your ticket may qualify for Automatic Delay Repay which means you don’t have to do anything! See if you qualify

Do I qualify?
Applying for delay repay icon

Apply for Delay Repay

If you were delayed by 30 minutes or more & you haven’t qualified for Automatic Delay Repay this time, don’t worry. You can claim manually here

Make a claim
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Get a refund

If you decide not to travel at all due to a delay, cancellation or other qualifying reason, find out how to apply for a refund here

Get your refund
Automatic Delay Repay
Delay Repay

Delay Repay

If your journey with us on our West Coast Mainline service is delayed for 30 minutes or more but your ticket doesn’t qualify for Automatic Delay Repay, please make a claim by clicking the button below.

Compensation calculator

Just enter a few details about your journey to find out how much you could be entitled to.

Compensation calculator

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Oops! Please choose the length of delay

You could receive: £ 000.00