Get compensation from your journey
Delay Repay is a simple way to get compensation if your journey with Virgin Trains on the West Coast Mainline is delayed for 30 minutes or more. There’s two main ways to claim:
Delay Repay (the traditional way)
If Automatic Delay Repay isn’t ticking your box, or your ticket doesn’t qualify, you’ll need to make a claim using the good old form below. Successful claims will be sent Rail Travel vouchers within 28 days. Compensation as a cheque is available on request as well.
Just enter a few details about your journey to find out how much you could be entitled to.
You could receive: £ 000.00