Get compensation from your journey
Delay Repay is a simple way to get compensation if your journey with Virgin Trains on the West Coast Mainline is delayed for 30 minutes or more. There are two main ways to claim:
Delay Repay (the traditional way)
If Automatic Delay Repay isn’t ticking your box, or your ticket doesn’t qualify, you’ll need to make a claim using the good old form below. If your claim is successful, you can choose to be sent your payment as a cheque, in Rail Travel vouchers, or if you prefer via PayPal. Your claim will be processed within 28 days. If these options don't work for you, get in touch with our Customer Relations Team.
Just enter a few details about your journey to find out how much you could be entitled to.
You could receive: £ 000.00
Got it! Your request is with our team
You'll receive an email confirming we've received your request too. We aim to process all claims within 28 days.
Next time book an Advance ticket for a full point to point journey on Virgin Trains West Coast and we'll refund your compensation automatically.