Get compensation from your journey
Delay Repay is a simple way to get compensation if your journey with Virgin Trains on the West Coast Mainline is delayed for 30 minutes or more. There are two main ways to claim:
Delay Repay (the traditional way)
If Automatic Delay Repay isn’t ticking your box, or your ticket doesn’t qualify, you’ll need to make a claim using the good old form below. If your claim is successful, you can choose to be sent your payment as a cheque, or if you prefer in Rail Travel vouchers. In either case this will be within 28 days.
Just enter a few details about your journey to find out how much you could be entitled to.
You could receive: £ 000.00