Book JourneyCare online

We make sure everyone who’d like assistance during their journey gets all the help they need. Letting us know your needs in advance can help us make sure you have a hassle-free journey. If you're travelling within 24 hours, please give us a call instead on 08000 158 123. We keep your personal and journey data in the Passenger Assist booking system for two years and share your journey data with other Train Operating Companies and Network Rail so they can help you on the rest of your journey. That way we know you’re taken care of even when you’re not on one of our trains.

Book your assisted travel

Have you booked your tickets with Virgin Trains?

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How are you arriving/departing

Outward

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Return

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Assistance required

Do you have an assistance dog?

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Do you use a white cane?

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Do you need to use a ramp to board the train?

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Some stations provide a buggy service, if this service is available at any of the stations you are travelling from, would you like to use a buggy?

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Do you travel in a wheelchair?

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Do you require help with your luggage?

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Do you need the use of the lifts?

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Tell us about yourself

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From time to time, we carry out a short survey with customers about the service and assistance offered to them. The survey is conducted by an independent research agency on behalf of Virgin Trains and helps us make improvements to the service. We are occasionally asked to share your information with the Rail Regulator and their research suppliers to conduct research in order to drive customer journey improvements. Would you be willing to be contacted in the future to answer a few questions about the assistance you receive?

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Virgin Trains employee assisting a journey care customer