What kind of ticket do you have?

Advance

Advance

Off-Peak

Off-Peak

Super Off-Peak

Super Off-Peak

Anytime

Anytime

Not sure which type of ticket you have?

What ticket type do you have?

If you bought orange credit card-size tickets, take a look under where it says ‘Ticket type’

What ticket type do you have?

If you bought your tickets online, log into 'My Account' and check there.

Why do you want to change your Advance ticket?

I want to travel on a different date or time

You’ll need to rebook your journey. Doing this will submit a request for a refund of your original ticket at the same time. A £10 per-ticket administration fee will be deducted from your refund.

Travelling today? Ticket changes can only be made before the departure of your original train.


How to change your booked journey

Log into 'My Account' select 'Your bookings', and then 'Change date/time' on the booking you want to change. You can also now change your ticket on the app by logging in and selecting "change your journey".


I'm making a different journey

That’s a bit tricky. Advance tickets are only valid on the train and route you chose when you booked them. If you want to change the station you depart from or arrive at, you’ll need to buy a whole new ticket.


I'm not travelling any more

Unfortunately, that’s something we can’t change. If you don’t use your Advance tickets, they can’t be refunded.

T&Cs

  • Ticket changes can only be made before the departure of your original train.
  • Your new journey must be the same origin, destination and route – only the date and/ or time can be changed
  • If your new travel date is within the next seven days and you want your ticket(s) to be posted, you’ll only be offered Special Delivery to make sure they’re there on time, which has a charge
  • The railcards you use can't be changed
  • Once your request has been received, your refund will take up to five working days to be processed. This may be longer if you need to send back your tickets to us.
  • There’s a £10 per-ticket administration charge when changing tickets. That means that if your original ticket value was less than £10, we won't be able to provide you with a refund.

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Why do you want to change your Off-Peak ticket?

I want to travel on a different date or time

You can travel on any Off-Peak train on the date shown on your ticket. For Off-Peak Return tickets you need to make your return journey within one calendar month, unless of course it’s an Off-Peak Day ticket. You can check the date of your tickets in 'My Account'.


I'm making a different journey

If you’d like to travel from a different departure station and/ or to a different destination, you’ll need to buy a new ticket for the new journey, then apply for a refund for your original ticket.

There’s a £10 per-ticket administration charge when changing tickets. That means that if your original ticket value was less then £10, we won't be able to provide you with a refund.


I'm not travelling any more

You can apply for a refund on Off-Peak tickets up to 28 days from your ticket’s expiry date.

Tips

  • If you bought your ticket through our website, you can cancel and refund your tickets online via 'My Account'.
  • If you bought your ticket from a station apply for a refund at the station your bought it from.
  • If you bought your ticket online from a different website, follow the instructions for that site.
  • There’s a £10 per-ticket administration charge when changing tickets. That means that if your original ticket value was less than £10, we won't be able to provide you with a refund.

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Why do you want to change your Super Off-Peak ticket?

I want to travel on a different date or time

You can travel on any Super Off-Peak train on the date shown on your ticket. For Super Off-Peak Return tickets you need to make your return journey within one calendar month, unless of course it’s a Super Off-Peak Day ticket. You can check the date of your tickets in 'My Account'.


I'm making a different journey

If you’d like to travel from a different departure station and/ or to a different destination, you’ll need to buy a new ticket for the new journey, then apply for a refund for your original ticket.

There’s a £10 per-ticket administration charge when changing tickets. That means that if your original ticket value was less then £10, we won't be able to provide you with a refund.


I'm not travelling any more

You can apply for a refund on Super Off-Peak tickets up to 28 days from your ticket’s expiry date.

Tips

  • If you bought your ticket through our website, you can cancel and refund your tickets online via 'My Account'.
  • If you bought your ticket from a station apply for a refund at the station your bought it from.
  • If you bought your ticket online from a different website, follow the instructions for that site.
  • There’s a £10 per-ticket administration charge when changing tickets. That means that if your original ticket value was less than £10, we won't be able to provide you with a refund.

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Why do you want to change your Anytime ticket?

I want to travel on a different date or time

Anytime Single

You can travel at any time on the date and route shown on your ticket, or on the following day.

Anytime Return

You can travel outbound at any time on the date and route shown on your ticket, or within the next four days. You need to return within one calendar month.

Anytime Day Single/Anytime Day Return

You can travel on any train on the date and route shown on your ticket.

If you want to change your travel date (outside the above allowance), you should buy a new ticket and then apply for a refund on your original booking.

There’s a £10 per-ticket administration charge when changing tickets. That means that if your original ticket value was less then £10, we won't be able to provide you with a refund.


I'm making a different journey

Anytime tickets are refundable. To change tickets for a different departure station and/ or to a different destination, you can cancel and refund your tickets online via 'My Account', and then buy a new one for your new route.


I'm not travelling any more

You can apply for a refund on Anytime tickets up to 28 days from your ticket’s expiry date.


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