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London - Scotland
London & West Midlands - Scotland
Friday 1st January to Monday 29th February 2016
Until the end of February, customers travelling between Scotland and England via Carlisle will experience extended journeys for the remainder of this month due to the closure of the West Coast Main Line between Carlisle and Scotland. This is due to damage to the Lamington viaduct, south of Carstairs, caused by Storm Frank, at the beginning of the year.
We’re really sorry for this inconvenience. Safety is always the most important consideration on the railway and we support Network Rail’s decision to close this section of route until they are sure it is safe to run trains. Network Rail estimate that the West Coast Main Line will not reopen until the first week in March following repairs to the damaged viaduct. Further details of this work can be found through Network Rail.
The rest of our routes are open as normal.
Virgin Trains East Coast services between England and Scotland are unaffected.
A replacement shuttle train service is in place between Glasgow and Carlisle via Dumfries. This will add around an hour to normal journey times.
Replacement shuttle train and coach services (until further notice):
Customers travelling between Edinburgh and Carlisle and destinations in North West England and the West Midlands should continue to use the replacement bus services.
For passengers who will be travelling with First TransPennine Express, please click here for their revised timetables.
We strongly urge customers to check their route before they travel.
Once you’ve booked your Virgin Trains trip, there are a few different ways you can get your hands on your tickets. It’s a piece of cake to pick them up at the station from one of our FastTicket machines. Or, even easier if you go for an m-ticket with our app. And if you like getting post (who doesn’t?), we can mail them to you instead too.
Once you've bought an e-ticket, it cannot be exchanged or refunded. So remember:
If you haven't done all of the above, you’ll need to buy a new ticket at the full fare.
Which services can I use an e-ticket on?
You can use an e-ticket on any Advance ticket, when travelling on a Virgin Train on the West Coast Mainline.
e-ticket hasn’t arrived?
Don't panic! All tickets are logged in your account two hours after purchase. Just log in to your Virgin Trains account, head to the My Account section and reprint your e-ticket (for no extra charge).
Tickets sent to your mobile
Be even smarter – get your tickets sent straight to your smartphone, when you book through our app.
Paper tickets are so last year. Why not try using your mobile or tablet instead? It lets you skip the ticket machine queue, and cuts down on printing too. All you need is our easy-to-use mobile app - just make sure you look out for the barcode icon when selecting your ticket.
Once you've bought an m-ticket, it cannot be exchanged or refunded.
What services are m-tickets available for?
m-tickets are currently only available for Virgin Trains Advance fares, along the West Coast Mainline. The good news is, we’re trialling m-tickets for other ticket types too.
Lost or not received your m-ticket?
Your m-ticket is saved in the ‘My Tickets’ section of the Virgin Trains app. If it hasn't appeared after two hours, or you lose your phone (touch wood this doesn’t happen), please give our After Sales team a call on 03445 56 56 50. Calls are charged at standard BT rates. Other operators may vary.
Once you’re at the station, just find a FastTicket machine, pop in the card you used to buy the tickets along with your 8-character reference (e.g. TH4T56GH), and hey presto – we’ll print your tickets for you on the spot. You reference is provided when you buy your tickets online or over the phone. If you booked online it will be on the confirmation email or you could just log into My Account to retrieve your reference. You can pick up your tickets two hours after you book. It’s free, fast, and easy.
FastTicket machines are usually located by the ticket office. Visit our FAQs section and search 'which stations have ticket machines' to see a list of stations that have FastTicket machines.
If you order your ticket before 5pm, we’ll have it whizzing its way to you the very same day. And even better, the First Class post option only costs a pound. We only offer First Class post when your travel dates are at least five days after you book, just to be completely sure you’ll get your ticket in time.
We post to 99% of the UK, including Northern Ireland, Jersey, and Guernsey. While it may be lovely to get tickets through your letterbox, we’d encourage you to pick your tickets up from a FastTicket machine at the station. It’s fast, free, and easy – you can find out more above.
If you need to receive your ticket in the post in a hurry, you’re in luck. Just make sure you order before 5pm, and it’ll be there by 1pm the next working day (by which we mean weekdays, excluding bank holidays). If you order after 5pm, it’ll be there within 2 working days. If you book at the weekend, your ticket will arrive by 1pm on the Tuesday.
Our next day service always needs to be signed for on delivery, so just make sure someone is in at the delivery address. To check how your delivery is coming along, you can use your 10-digit booking reference number and our tracking service to keep tabs on its progress. Your reference number is in the confirmation email we sent you, or in your My Account section.
We deliver nearly everywhere in the country, including Northern Ireland, Jersey and Guernsey. Next time you need your tickets in a hurry, give our FastTicket machines a try. There's one in every station, so you can book your tickets and then collect them within two hours. It's fast, free, and very easy.
If you live overseas, we can have your tickets winging their way to you and delivered within seven working days of their dispatch. If you book before 5pm, we’ll send them on the same day you book. Tickets are insured for up to £500: all you need to do is sign for them on delivery.