Make sure you have our app installed (you can book m-tickets straight through the app or have them sent to the app when booking online)Download our app
Look out for the mobile delivery option when selecting your ticket
Once you’ve booked your Virgin Trains trip, there are a few different ways you can get your hands on your tickets. It’s a piece of cake to pick them up at the station from one of our FastTicket machines. Or, even easier if you go for an m-ticket with our app. And if you like getting post (who doesn’t?), we can mail them to you instead too.
Go forth, with less faff. Choose the e-ticket delivery option when you book an Advance ticket online and we’ll email you your e-ticket within two hours (sorry Mr Postman, we won’t be needing you).
For Virgin Trains tickets, we’ve got some nifty options. From November 2016 you can now add your e-ticket to your Apple Wallet. If Apple Wallet isn’t your thing, use our mobile app to access your e-ticket. Not feeling appy? Then just open your e-ticket PDF on your mobile to use (remember to keep your mobile charged)! Select 'e-ticket (Mobile barcode ticket)' option when you book and you’ll be e-ticket ready.
If you’ve bought a ticket for a different train operator, you’ll have to kick it old school, print out your e-ticket and take it with you when you go. Make sure you select the 'e-ticket (self-print)' option when you book.
Once you've bought an e-ticket, it cannot be exchanged or refunded. So remember:
Which services can I use an e-ticket on?
You can use an e-ticket on any Advance ticket, when travelling on a Virgin Train on the West Coast Mainline and selected operators (Grand Central Railway and Cross Country Trains).
e-ticket hasn’t arrived?
Don't panic! All tickets are logged in your account two hours after purchase. Just log in to your Virgin Trains account, head to the My Account section and reprint your e-ticket (for no extra charge).
Tickets sent to your mobile
Be even smarter – get your tickets sent straight to your mobile device, when you book through our app or when you book an e-ticket (mobile barcode ticket).
Paper tickets are so last year. Skip collecting your tickets at the ticket machine or printing them at home and go m-ticket for a faster, more seamless journey.
m-tickets are available to buy directly on our app or you can buy them when you book on our website, just make sure that you whizz the m-ticket over to your app. Just look out for the mobile delivery option when you book your tickets and make sure you have our app installed. Download and activate your m-tickets within the app and you’re good to go.
We’re not stopping there though, watch this space for more m-ticket goodness coming your way.
All m-tickets can be exchanged or refunded for a small fee, except for Advance tickets (these are non-refundable).
When using an m-ticket you'll need to:
What services are m-tickets available for?
Since 23 February 2016, m-tickets are now available for all tickets on Virgin Trains services along the West Coast Mainline.
Lost or not received your m-ticket?
Your m-ticket is saved in the ‘My Tickets’ section of the Virgin Trains app. If it hasn't appeared after two hours, or you lose your phone (touch wood this doesn’t happen), please give our After Sales team a call on 03445 56 56 50. Calls are charged at standard BT rates. Other operators may vary.
Once you’re at the station, just find a FastTicket machine, pop in the card you used to buy the tickets along with your 8-character reference (e.g. TH4T56GH), and hey presto – we’ll print your tickets for you on the spot. You reference is provided when you buy your tickets online or over the phone. If you booked online it will be on the confirmation email or you could just log into My Account to retrieve your reference. You can pick up your tickets two hours after you book. It’s free, fast, and easy.
FastTicket machines are usually located by the ticket office. Visit our FAQs section and search 'which stations have ticket machines' to see a list of stations that have FastTicket machines.
If you order your ticket before 5pm, we’ll have it whizzing its way to you the very same day. And even better, the First Class post option only costs £2. We only offer First Class post when your travel dates are at least five days after you book, just to be completely sure you’ll get your ticket in time.
If you need to receive your ticket in the post in a hurry, you’re in luck. Just make sure you order before 5pm, and it’ll be there by 1pm the next working day (by which we mean weekdays, excluding bank holidays). If you order after 5pm, it’ll be there within 2 working days. If you book at the weekend, your ticket will arrive by 1pm on the Tuesday.
Our next day service always needs to be signed for on delivery, so just make sure someone is in at the delivery address. To check how your delivery is coming along, you can use your 10-digit booking reference number and our tracking service to keep tabs on its progress. Your reference number is in the confirmation email we sent you, or in your My Account section.
We deliver nearly everywhere in the country, including Northern Ireland, Jersey and Guernsey. Next time you need your tickets in a hurry, give our FastTicket machines a try. There's one in every station, so you can book your tickets and then collect them within two hours. It's fast, free, and very easy.
If you live overseas, we can have your tickets winging their way to you and delivered within seven working days of their dispatch. If you book before 5pm, we’ll send them on the same day you book. Tickets are insured for up to £500: all you need to do is sign for them on delivery.