Once you’ve booked your Virgin Trains trip, there are a few different ways you can get your hands on your tickets. It’s a piece of cake to pick them up at the station from one of our FastTicket machines. Or, even easier if you go for an m-ticket with our app. And if you like getting post (who doesn’t?), we can mail them to you instead too.


If you don’t fancy waiting for your ticket to arrive in the post, choose the e-ticket delivery option when you book an Advance ticket online and we’ll email your ticket to you within two hours.

To make your life a little easier, from 3 August 2016, on selected routes, you’ll also be able to save your e-ticket as a PDF on your mobile to use, as well as use our mobile app to access your ticket. Just select the new e-ticket (Mobile barcode ticket) option when you book.

Shopping basket

Step 1

Buy your ticket online here at virgintrains.com, with no booking or credit card fees

Ticket Machines

Step 2

We will email your ticket to you so that you can either show the ticket on your mobile device as a PDF, access the ticket via our mobile app (download it here) or, print it out and bring it along with you.


Step 3

If you’re using a mobile device or app to display your ticket, make sure your device is charged and functional to display on inspection

Running man with briefcase

Step 4

Hop aboard and enjoy the ride

What you should know before getting an e-ticket

m-tickets - go mobile with Virgin Trains

Paper tickets are so last year. Skip collecting your tickets at the ticket machine or printing them at home and go m-ticket for a faster, more seamless journey. 

m-tickets are available to buy on our app or you can now buy an m-ticket when you book on our website and it will whizz straight over to your app. Just look out for the mobile delivery option when you book your tickets and make sure you have our app installed. Download and activate your m-tickets within the app and you’re good to go.

We’re not stopping there though, watch this space for more m-ticket goodness coming your way.

WiFi connection

Step 1

Make sure you have our app installed (you can book m-tickets straight through the app or have them sent to the app when booking online)

Download our app

Step 2

Look out for the mobile delivery option when selecting your ticket


Step 3

Activate your m-ticket in the app. Scan your m-ticket at the gates and show it to staff before boarding

sit back and relax

Step 4

Sit back and enjoy the journey. Seamless.

What you shold know before getting an M-ticket

FastTicket collection

We have FastTicket machines at all of our stations. All you need to do is book your tickets online, and then check your email inbox. We’ll send you a confirmation containing an 8-character booking reference. You can also find your reference by signing in to ‘My Account’ on our site.
Virgin Trains FastTicket collection machine

Other ways to get your ticket

Getting your train tickets posted
Things to know about next day delivery for train tickets
Virgin trains staff and customers in a station