Once you’ve booked your Virgin Trains trip, there are a few different ways you can get your hands on your tickets. It’s a piece of cake to pick them up at the station from one of our FastTicket machines. Or, even easier if you go for an m-ticket with our app. And if you like getting post (who doesn’t?), we can mail them to you instead too.


Go forth, with less faff. Choose the e-ticket delivery option when you book an Advance ticket online and we’ll email you your e-ticket within two hours (sorry Mr Postman, we won’t be needing you).

For Virgin Trains tickets, we’ve got some nifty options. From November 2016 you can now add your e-ticket to your Apple Wallet. If Apple Wallet isn’t your thing, use our mobile app to access your e-ticket. Not feeling appy? Then just open your e-ticket PDF on your mobile to use (remember to keep your mobile charged)! Select 'e-ticket (Mobile barcode ticket)' option when you book and you’ll be e-ticket ready.

If you’ve bought a ticket for a different train operator, you’ll have to kick it old school, print out your e-ticket and take it with you when you go. Make sure you select the 'e-ticket (self-print)' option when you book.

What you should know before getting an e-ticket

m-tickets - go mobile with Virgin Trains

Paper tickets are so last year. Skip collecting your tickets at the ticket machine or printing them at home and go m-ticket for a faster, more seamless journey. 

m-tickets are available to buy directly on our app or you can buy them when you book on our website, just make sure that you whizz the m-ticket over to your app. Just look out for the mobile delivery option when you book your tickets and make sure you have our app installed. Download and activate your m-tickets within the app and you’re good to go.

We’re not stopping there though, watch this space for more m-ticket goodness coming your way.

WiFi connection

Step 1

Make sure you have our app installed (you can book m-tickets straight through the app or have them sent to the app when booking online)

Download our app

Step 2

Look out for the mobile delivery option when selecting your ticket


Step 3

Activate your m-ticket in the app. Scan your m-ticket at the gates and show it to staff before boarding

sit back and relax

Step 4

Sit back and enjoy the journey. Seamless.

What you shold know before getting an M-ticket

FastTicket collection

We have FastTicket machines at all of our stations. All you need to do is book your tickets online, and then check your email inbox. We’ll send you a confirmation containing an 8-character booking reference. You can also find your reference by signing in to ‘My Account’ on our site.
Virgin Trains FastTicket collection machine

Other ways to get your ticket

Getting your train tickets posted
Things to know about next day delivery for train tickets
Virgin trains staff and customers in a station

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Booking for 10 or more? to make sure you get the best possible price for your journey, go to our group travel page.

Groups of 3-9 people can save by using our group tool.