What is an m-ticket?

m-tickets (or ‘mobile’ tickets) are sent to your phone or tablet via our mobile app within 5 minutes. They’re offered as a collection option when you book any Virgin Trains West Coast journey on our website or app, and they contain a scannable QR code. You use this code by scanning it at the gate, or showing it whenever you’re asked for your ticket.


Please note this is different from an e-ticket and that sometimes the option of an m-ticket will not be available.

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Skip the queue

No waiting in line at the ticket machine! Go straight to the gate with your scannable-code ready to be shown on your phone or tablet.

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Save the trees

Use your m-ticket on your mobile device, and you’re doing your bit to help to reduce the world’s problem with paper waste.

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Speed up collection

After booking your journey through us, your M-ticket will be sent to your account via our mobile app. So you don’t have to add any extra time at the station.

How to download your m-ticket

1. Get our app

Install our free app on your phone or tablet, then log into or register your Virgin Trains account.

2. Select 'My Tickets'

Once you’re logged into your account on our app, you’ll see your m-ticket waiting to be downloaded.

3. Download

Download your ticket, but only to the mobile device you plan to use on your journey.

4. Activate

Only activate your m-ticket on the day you travel, because it only lasts until the end of the day.

Get the Virgin Trains App

You need the app to show your m-ticket on your mobile device


 
Download on Google play

Things to know before you choose an m-ticket

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Keep your phone charged

If your m-ticket can’t be displayed, we can't let you board.

m-tickets are valid on all our services

You can use your m-ticket for travel on any Virgin Trains West Coast Mainline service but is not available for certain ticket types and if your journey includes a different train operator.

Can I get a refund?

Most flexible M-tickets can be (refunded or exchanged for a small fee.) However, Advance tickets are non-refundable

Your ticket’s saved in your account

Lost your device? Don’t worry, your m-ticket’s always in the ‘My Tickets’ section in your Virgin Trains app. If it hasn’t appeared in your account 2 hours after purchasing, please call our After Sales team on+44 3445 565 650