1. Get our app
Install our free app on your phone or tablet, then log into or register your Virgin Trains account.
2. Select 'My Tickets'
Once you’re logged into your account on our app, you’ll see your m-ticket waiting to be downloaded.
m-tickets
Book mobile train tickets with Virgin Trains
What is an m-ticket?
m-tickets (or ‘mobile’ tickets) are sent to your phone or tablet via our mobile app within 5 minutes. They’re offered as a collection option when you book any Virgin Trains West Coast journey on our website or app, and they contain a scannable QR code. You use this code by scanning it at the gate, or showing it whenever you’re asked for your ticket.
Please note this is different from an e-ticket and that sometimes the option of an m-ticket will not be available.
Things you should know before you choose an m-ticket
What services are m-tickets available for?
Since 23 February 2016, m-tickets are now available for all tickets on Virgin Trains services along the West Coast Mainline.
Keep your phone charged
If your m-ticket can’t be displayed, we can't let you board.
m-tickets are valid on all our services
You can use your m-ticket for travel on any Virgin Trains West Coast Mainline service but is not available for certain ticket types and if your journey includes a different train operator.
Can I get a refund?
Most flexible m-tickets can be (refunded or exchanged for a small fee.) However, Advance tickets are non-refundable
Your ticket is saved in your account
Lost your device? Don’t worry, your m-ticket’s always in the ‘My Tickets’ section in your Virgin Trains app. If it hasn’t appeared in your account 2 hours after purchasing, please call our After Sales team on+44 3445 565 650
Tickets purchased together cannot be shared across devices
m-tickets are locked to a single mobile device and therefore multiple passengers on m-tickets must travel together
