We want to make it super easy for you to find out how well our services are doing and to plan your next journey, so this page has it all. Simple. Easy. Transparent. You can find whatever you need to know in one of the three categories below.

Your journey

Transparency - Timetables
Transparency - Delays
Transparency - Customer Report

Customer Report

Our Customer Report covers our performance from 15/09/18 - 31/03/19. Have a read to see what we’ve learnt from putting trains on the West Coast Main Line for over 21 years.

View Customer Report

Transparency - passenger satisfaction
Transparency - complaints and feedback

Complaints and feedback

View our complaints procedure or get in touch with the team.

Your ticket

Transparency - routes and stations
Transparency - season tickets

Your future travel

Transparency - planned improvement works
Transparency - future plans