We want to make it super easy for you to find out how well our services are doing and to plan your next journey, so this page has it all. Simple. Easy. Transparent. You can find whatever you need to know in one of the three categories below.

Your journey

Transparency - Timetables
Transparency - Delays
Transparency - passenger satisfaction
Transparency - complaints and feedback

Complaints and feedback

Between April 2015 - March 2016, we had a total of 182 complaints or pieces of feedback per 100,000 journeys. That’s just 0.2%. View our

complaints procedure or get in touch with the team.

Your ticket

Transparency - routes and stations
Transparency - season tickets

Your future travel

Transparency - planned improvement works
Transparency - future plans
Book your journey
Departure and arrival stations

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Journey date and time

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Journey type
Return journey date and time

Who's travelling
Who's travelling

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Children aged 5-15 years old

Booking for 10 or more? to make sure you get the best possible price for your journey, go to our group travel page.

Groups of 3-9 people can save by using our group tool.

Railcard