We want to make it super easy for you to find out how well our services are doing and to plan your next journey, so this page has it all. Simple. Easy. Transparent. You can find whatever you need to know in one of the three categories below.
To make sure our service is the best it can be we check the punctuality and reliability of our trains every day and put together monthly average figures.
Public Performance Measurement (PPM) shows the proportion of trains that arrive at their final stop “on time” (which is within 10 minutes for Virgin Trains).