Hello, we’re Virgin Trains. We’re on a mission to make every second you spend with us awesome. If you’re travelling for work, we’re the business. Want a weekend away with family or friends? We’ll take you and the gang to some of the UK’s most iconic destinations, and we’ll take you there in style.


Our lovely staff make train travel something you actually look forward to; helping you to arrive relaxed, refreshed (with our own, specially-brewed beer and cider) and ready for action. 

It’s time for a revolution on rails. Ready? Let’s go.

Investors in People Gold
Virgin Trains staff member on train station platform

Performance

We liked getting marked for being punctual at school so much so that we decided to carry it on by marking ourselves. We make these results easy to find and understand, so you can see if we’re living up to our own high standards. It keep us on our toes and gives us that oomph to be even better.

View punctuality performance

National Rail Passenger Survey

Your feedback

Passenger Charter

Our promise

Travel Trade

We're the business
Virgin Trains staff Disruption Information
Virgin Trains revenue protection policy

Revenue Protection Policy

We want everyone to get the best possible value from our service. However, there are some naughty people who choose not to pay at all. Our Revenue Protection Policy outlines the serious steps we take when we catch fare-dodgers.

Transparency