Hello, we’re Virgin Trains. We’re on a mission to make every second you spend with us awesome. If you’re travelling for work, we’re the business. Want a weekend away with family or friends? We’ll take you and the gang to some of the UK’s most iconic destinations, and we’ll take you there in style.
Our lovely staff make train travel something you actually look forward to; helping you to arrive relaxed, refreshed (with our own, specially-brewed beer and cider) and ready for action.
It’s time for a revolution on rails. Ready? Let’s go.
So what is Investors in People? Well, it ‘specialises in transforming business performance through people’, which is what we’re all about. And Gold status means that everyone who works with us is working together, to make your journey awesome.
Here are some of the lovely things the Investors In People assessors said about our business:
“Spurs people on to perform beyond expectations and offers to help out when there are challenges.”
“Almost without exception, people regard the organisation as a great place to work.”
“Virgin Trains people are motivated to achieve the goals of the company and are committed to both securing high levels of customer satisfaction and growing the business.”
Stephen C McGloin, IIP Customer Services Co-ordinator, explains: "The Gold Standard is a very challenging one to meet and is increasingly seen as a measure of a quality employer. Your success not only reflects your own commitment but is also an acknowledgement of the effort of everyone who works for the organisation."
We’re rather pleased with our Investors in People Gold status. But it’s only the beginning! If there’s anything better than Gold, that’s where we’re headed next.
In fact, the entire industry recognises how important it is to manage disruptions properly, so we all now follow a new Code of Practice.
Its main aims are to:
- Quickly offer you an accurate reason for delays
- Where possible, give you advice on alternative arrangements for onward travel
- Give you a realistic estimate of how long the delays are likely to last
- Ensure that all information channels are covered – trains, stations, websites, telephones, social media and news media
You can read the full version here: ATOC Approved Code of Practice on Passenger Information During Disruption.