Booked a ticket through Amazon Alexa, but haven’t used it yet? Booked the wrong destination through a slip of the tongue? You can request a refund using the below form.


If you’re looking for a refund on a ticket booked through our website, over the phone or at a station, you can find our other refund forms here.

Journey details

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Your booking reference can be found in the confirmation email sent from Virgin Trains.

Your details
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Please use the email address you use for your Amazon Alexa account, as any refunds issued will be sent back to your account through Amazon Pay.

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We will only use your phone number if we need to ask further details regarding your request.

Any other comments?

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You can read our Privacy Policy so you're crystal clear on how we use your data.

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Bear with us while we're processing your details

We will review your request. If the refund is approved, you will see the refund applied directly to your Amazon Pay account. If it is not approved, we will email you an update with more information.