Train Delayed? Here's how to get your refund

Will I be refunded automatically?

Your ticket may qualify for automatic delay repay which means you don't have to do anything! See if you qualify

Do I qualify?

Apply for Delay Repay

If you were delayed by over 30 minutes and you don't qualify for Automatic Delay Repay, you will need to fill out a form

Make a claim

Get a refund

If you decide not to travel at all due to a delay, cancellation or another qualifying reason, you can apply for a refund by following this link

Get your refund
Automatic Delay Repay

Delay Repay

If your journey with us on our West Coast Mainline service is delayed for 30 minutes or more but your ticket doesn’t qualify for Automatic Delay Repay, please make a claim using the form below.

Compensation calculator

Just enter a few details about your journey to find out how much you could be entitled to.

Compensation calculator

Oops! Please choose ticket type

Oops! Please choose the length of delay

You could receive: £ 000.00

Journey details

Journey details

Claim train fares back. If your claim is successful, you can choose to be sent your payment as a cheque, in Rail Travel vouchers, or if you prefer via PayPal. Your claim will be processed within 28 days. If these options don't work for you, get in touch with our Customer Resolutions team.

*

*

*

Oops! This field is mandatory

*

Oops! Please choose departure time

*

Oops! Please choose ticket type

*

Oops! This field is mandatory

*

Oops! This field is mandatory

*

Oops! Please fill in booking reference

Your booking reference will be made up of 10 numeric characters and will appear on your ticket booking confirmation. Alternatively, if you selected to collect your tickets from a fast ticket machine your reference will be an 8 digit alphanumeric character. If you bought your ticket at a station and don't have a booking reference then please enter 0.

*

*

Compensation preference
Compensation preference
*

Oops! Please choose compensation preference


  • If selecting PayPal as your compensation method, please make sure that you enter your registered PayPal email ID. You can create a PayPal account at PayPal.co.uk



  • Cheques will be made payable to the name specified below.



  • Rail Travel Vouchers can be used on any train and on any network (not just with us). But you will need to buy your tickets at a staffed station or over the phone – you can’t use these vouchers online. If you’re booking over the phone, make sure you book at least 14 working days before you’re due to travel to give us time to get your tickets sorted. It’s also worth remembering that Rail Travel Vouchers can’t be exchanged for cash and we can’t give change if you don’t use the full voucher amount.


We need a scan or photo showing your tickets to compensate you.

Please note that we might need your original tickets before we can process your claim, so please keep hold of the originals for the duration of your case. If we do, we'll let you know.

Add another journey
Your details
*

Oops! Please choose your title

*

Oops! Please fill in your first name

*

Oops! Please fill in your last name

Oops! This field is required

*

*

Oops! This field is required

Oops! This field is required

*

Oops! This field is required

*

*

Agree with terms and conditions

Oops! Please confirm you are not a robot

You can read our Privacy Policy so you're crystal clear on how we use your data.

*Fields with an asterisk are mandatory

You can read our Privacy Policy so you’re crystal clear on how we use your data.