Automatic Delay Repay
Time is money
Delay Repay is a quick and easy way to get compensation for delays of 30 minutes or more to your journey with Virgin Trains on the West Coast Mainline. If you booked an Advance ticket the money might be sitting pretty in your bank account already...
Our fancy new scheme covers most of our customers who have booked an Advance ticket through virgintrains.com or our app and we’ll automatically repay real, proper money directly back onto the card you paid with. No more form filling, no more will-they won’t-they waiting by the letterbox. It’s just one more reason to book on virgintrains.com.
We normally process these repayments within 1 working day of your delay. We’ll drop you an email if you’re eligible and your money should be back on your card within 3 working days. So put your feet up and watch the cash roll in.
Make sure your journey is covered - search for “delay” in our FAQs for all the nitty gritty.