We make sure everyone who’d like assistance during their journey gets all the help they need. Whether you book in advance or not, we’re there to help. But, letting us know your needs in advance can help us make sure you have a hassle-free journey. Space for wheelchairs on our trains is limited, and our stations can get very busy. To beat the crowds, try reserving a place 24 hours or more before you travel. It’ll give you peace of mind and means a staff member is ready and waiting to help you out. It also helps us plan better with other train operators and Network Rail to improve your onward journey.

Virgin Trains assisted travel Journey Care


JourneyCare is our service for those with special requirements. It helps us to:

  • Arrange assistance
  • Help you on and off the train
  • Reserve seats and wheelchair spaces
  • Provide detailed rail information to you
  • Accommodate assistance animals and pets

Find out how we're Making Rail Accessible and learn more about our policies and practices.

Book JourneyCare online

You can now book JourneyCare using our online form below. Simply click and you'll be taken to your destination. From there, just fill out your details and requirements and we'll do the rest!


Virgin Trains employee assisting a journey care customer

Need JourneyCare within 24 hours?

If you’re travelling within 24 hours, you’ll need to call us instead on 08000 158 123. For text phone users, please call 08000 158 124*. Lines are open from 08:00 to 22:00 every day (except Christmas Day and Boxing Day).

*Calls are charged at standard BT rates. Other operators may vary.

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