Find out how we can make your Virgin Trains journey a little easier, whether you need some extra muscle for your luggage or just need a hand climbing aboard.

We’re on a mission to make sure everyone who travels with us has an equally awesome experience. We're constantly improving accessibility at our stations and onboard our trains, and if you need assistance, our JourneyCare service is always available.

If you’re not sure how many bags to take, check out our onboard luggage allowance below.

For those who prefer two-wheeled travel, you’re welcome too. We have bike racks on every train.

Virgin Trains luggage allowance
Taking pets on Virgin Trains
Choose your own seat on Virgin Trains
Find your lost property