We’re on a mission to make sure everyone who travels with us has an equally awesome experience. We're constantly improving accessibility at our stations and onboard our trains, and if you need assistance, our JourneyCare service is always available.
If you’re not sure how many bags to take, check out our onboard luggage allowance below.
For those who prefer two-wheeled travel, you’re welcome too. We have bike racks on every train.
- One item of hand luggage that can fit on your lap
- Two larger items of luggage, each not exceeding 30 x 70 x 90 cm in size
We have three spaces for you to store your luggage – above your seat in the small overhead luggage racks, beneath your seat, and the dedicated luggage area by the doorways.
Please be considerate, and remember that luggage can't be placed on seats intended for your fellow passengers (unless the bag has paid for its own seat).
Although there's no weight restriction, you need to be able to manage your luggage without additional help. We can carry anything (within reason) that fits on the train, but if it exceeds your free allowance we may need to charge you extra for it.
You can travel with up to two animals for free (no elephants, please). There is a charge for each additional animal you bring. The same rules apply to travelling with animals as when you have excess luggage – you can bring one item of hand luggage, and two extra items no larger than 30cm x 70cm x 90cm.
For larger suitcase or pet carriers, there may be a charge. We also ask you to not place luggage or animals on seats that could be used by other passengers. The best thing to do if you’re in any doubt is to give us a call on: 03331 031 031 and check in advance.