These terms and conditions (“terms”) apply to the discounted fares offered by Virgin Trains for Families travelling into and out of London during the Promotion Period (the “promotional fares”). These terms apply in addition to Virgin Trains' full ticket terms and conditions, available at www.virgintrains.com/terms-conditions or by calling 0344 556 5650, and in the event of any conflict between any of these terms and the full ticket terms and conditions these terms will prevail.
The 'Family ticket' promotional fares are available for purchase all year round (inclusive).
The return leg of the journey is flexible and must be used within 1 month of the outward travel date, travelling at any time, on any Virgin Train along the West Coast Mainline.
The 'Family ticket' promotional fares are available on all routes on the Virgin Trains network along the West Coast Mainline, as long as the journey is from or to London Euston.
The 'Family ticket' promotional fares only apply to a Family purchasing all tickets required for travel at the same time. For the purpose of the promotional fares, a 'Family 'is defined as: minimum 1 adult and 1 child; maximum 2 adults, 4 children.
The 'Family ticket' promotional fares are only available on services operated by Virgin Trains. If you are in any doubt as to whether a certain train is run by Virgin Trains, you should check with the staff before boarding.
The promotional fares are available in Standard class only.
The promotional fares are available for purchase during the promotion Period until 23:59 on the day before travel.
Seat reservations are compulsory and free of charge for the outward journey only. Customers must travel on the trains and seats that they reserve. If customers travel on different dates or trains to those reserved, they will have to purchase a new ticket at the full fare.
Other discounts including Railcards and Group discounts do not apply to the Promotional fares.
The promotional fares are subject to availability and requested journeys cannot be guaranteed.
Tickets purchased on the promotional fares are non-refundable.
Tickets can be collected at FastTicket machines at the relevant stations or sent via post only.
If you have specific needs or require journey assistance when travelling by train, please contact Journey Care on 08000 158 123 at least 24 hours before your journey.
All travel is subject to The National Conditions of Carriage, copies of which may be obtained from ticket offices.
In the event of unforeseen circumstances, Virgin Trains reserves the right to cancel the promotion without prior notice.
Virgin Trains reserves the right to revise the terms and conditions, information materials and notices on this website from time to time or to temporarily or permanently discontinue the website or any part of it from time to time without prior notice should circumstances make such action reasonably necessary. You should review the terms and conditions each time you visit this website.
Virgin Trains endeavours to ensure that the information on this website is accurate but makes no representations or warranties as to accuracy and accepts no liability for the same.
This promotion is run by West Coast Trains Limited: Registered in England and Wales No. 3007940. Registered office: The Battleship Building, 179 Harrow Road, London W2 6NB.