Need a hand? Or just fancy a chinwag? We’re here to answer any questions you might have. You can head to our help section or drop us a line using any of the methods below.
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Handy tips

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Buy tickets over the phone

If you prefer a chat with your ticket purchase, you can get them via our call centre. Just give us a ring on 0871 977 4222, and we’ll help you get your journey sorted. Calls cost 13p per minute from a BT landline plus access charge, other operators may vary.


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Lost property

We’ve all been there. If your bag, coat, or tuba has been left on a train, we’ll see it find it's way back to you. Visit our lost property page or give us a ring on 03331 031 031. Calls are charged at standard BT rates, other operators may vary.

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Check a booking

If you already have a ticket but want to check your travel times (or any other details), you can give us a ring on 03445 56 56 50. Calls are charged at standard BT rates, other operators may vary. 

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Track your tickets

If you’ve opted to receive your tickets via Royal Mail’s Special Delivery service, you can use our online tracking service to see where they’re at.

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Assisted travel

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Other ways to get in touch

Chat with customer relations team

Live chat

Need an instant response? Come have a natter with us on live chat. Our team are here to help seven days a week, from 08:30 to 18:15 on weekdays and 09:00 to 16:00 at the weekend. Click the button below when we’re online to start chatting.



Our social team are on twitter 24 hours a day, 363 days a year (even they need Christmas Day & Boxing Day off). Just tweet us @virgintrains and we’ll help you right away.



Write something...Post something on and we’ll help you out as fast as we can.

Email our customer relations team


If it’s a non urgent query or it’s more in-depth, you can send us an email. Complete our online contact form and fire away.

Press and marketing

Press & marketing

Press enquiries

Working on a scoop? Head over to our Media room for our latest press releases.

Charity enquiries

If you're a charity and looking for fundraising support, we're all ears. Our charity team would love to hear from you.
  • Advertising & marketing

    Looking to place an advert with us or got a great idea for a partnership? Drop our Advertising team an email and they’ll give you the lowdown.

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