Need a hand finding your lost items? From left luggage to forgotten teddies, we’re here to help. We’ve got a dedicated team on hand to try and reunite you with your missing bits and bobs, however big or small they may be.

A group of children boarding a Virgin Train with their backpack on hand

What we'll need to know

Our lost property team are on hand to help reunite you with your missing items. To help the team find your things as quickly as possible, we’ll need to know a few things ready for when you contact us:

  • Where you were travelling (to and from)
  • The date and time you travelled
  • A description of your item
  • Your contact details and address

Virgin Trains customers waiting on the train with their luggage

If your train terminated at any of these stations…

London, Birmingham, Liverpool, Manchester, Edinburgh or Glasgow

If your train terminated at any of these stations…

  • London Euston
  • Birmingham New Street
  • Liverpool Lime Street
  • Manchester Piccadilly
  • Glasgow Central
  • Edinburgh Waverley

  • Network Rail look after anything handed in on services that terminate at these stations. They’ll keep it at their luggage office and will charge a small handling cost for keeping it safe and sound. To report any lost property at the above stations contact Network Rail via the online form or telelphone number provided below.

    Travelled elsewhere on our network?

    Excluding the above stations

    Travelled elsewhere on our network?

    Excluding the above stations. View our network map to see all the stations across our network.

    If you lost your property within two weeks

    If you've lost your items within the last two weeks on a train that has not terminated at London Euston, Birmingham New Street, Liverpool Lime Street, Manchester Piccadilly, Edinburgh Waverley or Glasgow Central then you’ll need to call the number below and our dedicated team will be on hand to help reunite you with your stuff.

    Call: 03331 031 031

    • Who to contact after two weeks

      After two weeks, your lost property is sent to our secret mothership where we keep all unclaimed items for three months. So, if you somehow discover two weeks after your journey you've lost your favourite pair of sunglasses then call the number below. And, you’ll be happy to know we won’t charge you a penny for keeping them safe.


      Call: 017073 73 734

    Virgin Trains customers waiting on the train with their luggage

    Top questions

    1. Where does my item go if I left it on a train?

    We will transfer any lost property to the terminating station. However if a customer finds it first, there may be a chance they handed it in to a different station.

    2. What if my item was left with a different train company?

    Unfortunately you will need to speak to the Train operator who was running your service. View list of train operators and contact details.

    3. Should I keep contacting the lost property office to make sure they don’t forget about my item?

    All stations will contact customers if they’ve found their lost property. If you haven’t heard anything after 5 to 7 working days, then give us a call for an update. Anything that has been lost for over two weeks will be stored for three months.

    4. Is there a charge to courier my lost property

    If your item is found and you want it to be couriered to a specific location then there’ll be a charge (prices vary depending on item).

    5. Is there a charge to recover lost items?

    If you lost your property on a train that terminated at one of the following stations: London Euston, Birmingham New Street, Manchester Piccadilly, Edinburgh Waverley or Glasgow Central. Network Rail will keep it at their luggage office and will charge a small fee for keeping it safe. If you've lost your property on a train that terminated at any of our other stations (along the West Coast Mainline), then you'll be pleased to know we don't charge.