A couple viewing the live departure board to get updates on their delayed train

Was your train delayed?

Claiming for a delay is a simple way to get the compensation for delays of 30 minutes or more on your Virgin Trains journey. Make a claim now.

Refund for a booking?

Do you want to refund a journey? The refund process depends on where you purchased your ticket – check below for options:

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Purchased online?

Go to My Account and request a refund online.

If you have already received or collected your tickets, give our refunds team a call on 03445 56 56 50

Calls are charged at standard BT rates. Other operators may vary.

My Account
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Purchased by phone?

Give our Refunds team a call on 03445 56 56 50

Calls are charged at standard BT rates. Other operators may vary.

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Purchased at a station?

To claim a refund, please go to the station you purchased your ticket from. Please remember that Advance tickets are non-refundable.

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Still unsure?

Find more information, visit the Help & Contact page

Help & Contact