Please read the following in relation to pages

Customers using this website are advised that those pages with a web address prefixed by – are managed by Virgin Rail Group Holding Limited ("Virgin Trains") and, as such, Virgin Trains is responsible for the content, detail and links contained within them. Please read the Virgin Trains Website Terms and conditions in relation to your usage of this website and the Virgin Trains Privacy Policy in relation to any personal data collected by Virgin Trains in this regard. Any enquiries regarding these pages, the content, detail and links within should be posted to Virgin Trains, The Battleship Building, 179 Harrow Road, London W2 6NB.

Train Ticket Sale Terms & Conditions

Your agreement for the use of the services provided through is with Virgin trading as ‘’.

Terms & Conditions relating to website cookies

On our dedicated Cookies pages you'll find more information on all the Cookies used on this site.

Liability disclaimer

While we have taken reasonable efforts to ensure that the information contained within this website is correct, information provided to us from third party sources and other websites we may link to may be incomplete, inaccurate, or may be out of date. On visiting another site linked to from our website, you are subject to their terms and conditions.

We shall use reasonable care and skill in carrying out our Services to you. However we make no representations about the suitability of the information, products and services provided by us as part of the Services for any purpose and we do not accept liability for your reliance on any information supplied by us as part of the Services except to the extent that such information is provided negligently. 

To the extent permitted by law, we shall not be liable for any loss of profits, revenue, savings, data, opportunity, business, goodwill, data, programs or records, nor for any indirect, incidental, special, or consequential loss arising out of, or in any way connected with, the use of any information provided by us or the use of our Services. All warranties, terms and conditions with regard to such information, and the Services, whether express or implied, arising under statute or common law or otherwise, are hereby excluded to the extent permitted by law. 

Notwithstanding anything else in this in these terms and conditions we do not seek to limit its liability for death or personal injury, nor for any fraud or fraudulent misrepresentation, nor for any other liability that cannot be limited or excluded by law. 

Nothing contained in these terms and conditions shall prejudice your statutory rights as a consumer. 

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Privacy and data collection

The way that we deal with personal information collected from you is detailed in our privacy and data collection policy which forms a part of these Terms and Conditions.

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Other matters

We reserve the right to make changes to these Terms and Conditions at any time. If we do make changes however, this will not affect the terms that were in force when you made your reservation with us. These terms are effective from 8th December 2019.

The Terms and Conditions and any notices contained on this website are governed and interpreted in accordance with English Law. By using this website you agree to submit to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to its use. 

If any part of the Terms and Conditions are held to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, that provision will be severed from the rest without effect to the remaining provisions and the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part.